User Experience | UX Architect
Reading, Berkshire, United Kingdom
6d ago

Design has become a driving force in radically transforming any experience. Are you looking for a challenge that encompasses a broad set of design requirements and the opportunity to work in a highly collaborative and passionate environment?

Microsoft Consulting Services is looking for a User Experience Design Architect who possesses both broad and deep knowledge of user-centered design with the proven ability to research, conceive, articulate, and design a product / solution’s user experience.

The UX Architect helps customer account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing projects.

This position involves a strong focus on pre-sales activities as well as project-level UX Design leadership. This role requires the ability to engage in effective dialog with senior-level business and technology decision makers, a focus on the development of customer business agility and business value, and deep experience with User Experience Design methods, techniques, and tools.

UX Architects are key enablers for other consultants and partner staff. They have a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.

Pre-Sales Support

  • Collaborates with internal stakeholders Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and / or solution offerings to help shape the deal.
  • Supports drafting proposals and / or statement of work (SOW).

  • Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and / or Project Managers.
  • Technical Delivery

  • Follows capacity process outlined by Global Capacity Management team. Maintains tools with up-to-date skills and availability.
  • Leads meetings with customers / partners to understand business needs. Uses business, industry and technology strategies to map customer / partner requirements to the adoption and optimization of Microsoft technology solutions.
  • Engages others appropriately to understand and define customer requirements.

  • Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers / partners.
  • Identifies technical and business risks in programs and proposes mitigations. Assists project managers / architects in preparing for steering committee developing artifacts).

    Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS).

  • Implements solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes.
  • Aligns solutions with the intent of the architecture.

  • Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
  • Proactively manages executive-level customer / partner / stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience.
  • Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

    Intellectual Property Management

  • Acts as an ambassador in consumption of intellectual property (IP) by leveraging and / or modifying existing IP or creating repeatable content where applicable.
  • Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption.

    Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback.

    Business Development

  • Identifies opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies.
  • As appropriate, facilitates other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain.

    Drives innovation and digital transformation. Ensures the use of existing intellectual property (IP).


  • Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team.
  • Identifies certifications and readiness plans in partnership with domain Chief Technology Officer (CTO). Leads or participates in relevant technical communities, and conducts training sessions to evangelize technology and / or offerings based on availability.

    Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

    Operational Excellence

  • Completes operational tasks and readiness, and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines).
  • Leads as example and guides team members on operational tasks, readiness, and compliance.


  • Embody our and values
  • Qualifications

    Required / Minimum Qualifications

  • Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND strong technical leadership experience in relevant area of businessOR equivalent experience.
  • Additional or Preferred Qualifications

  • Technical certifications based on domain Azure, SharePoint)
  • Strong Architectural experience
  • Project Management certification PMP, Scrum)
  • Expert in user-centered design process
  • Ability to envision and design user interfaces within technical constraints, while leveraging and maximizing the technical features
  • Ability to lead customer workshops to gather requirements and feedback on deliverables
  • Ability to plan and deliver / oversee user research activities during all phases of the project, selecting appropriate qualitative and quantitative research methods appropriate to the scale and type of project
  • Planning, design and monitoring of usage analytics / measurement of UX KPIs
  • Excellent verbal, written and interpersonal communication skills
  • Excellent problem-solving skills
  • Strong presentation skills
  • Attention to detail
  • Ability to manage time, prioritize tasks and work under pressure
  • Fluent Business English
  • Significant related work experience
  • Degree preferred but not essential (Ba / BSc etc)
  • Experience with Cloud technologies is highly preferred as our UX solutions will be based on Azure / hybrid / multi-cloud technologies
  • Some travel maybe required as part of the role.

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