Service Management Advisory Consultant
2d ago

Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.

Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

Across the globe, one thing is universally true of the people of Accenture : We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live.

It is personal to all of us. Julie Sweet, Accenture CEO.

As a Team

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.

As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

An exciting opportunity has arisen to join a forward-thinking Service Management Practice that is working closely with clients to develop and drive solutions within the changing technology landscape.

Recent technology trends such as the adoption of Service-oriented architectures, infrastructure and software-as-a-service, network convergence and mobility means that it is more important than ever for companies to support the creation of value across the organisation while delivering improvements in IT’s flexibility.

As a Service Management Consultant, you will :

  • Play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement.
  • Use strong business analytical skills to synthesise client issues into key challenges which need addressing
  • Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products
  • Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey
  • Gather requirements and to provide guidance on how to design and develop service management as a strategic asset
  • Design of a Service Catalogue to enable IT to communicate effectively with the Business
  • Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects
  • Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design
  • Utilise Project Management experience to deliver, manage and track deliverables and projects
  • Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev / Ops
  • Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption
  • Read More of the Job Description Read Less


    We are looking for experience in the following skills :

  • ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable)
  • Proven ITSM tooling implementation experience
  • Supporting customers through Transformation journeys (i.e. Journey through cloud)
  • Exceptional communication and presentation skills covering both technical and business concepts
  • Strong stakeholder management and communication skills
  • Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsary
  • What’s in it for you :

    At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!

    Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

    About Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

    Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

    We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

    Visit us at

    Closing Date for Applications 31 / 04 / 2021

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