Customer Service Coordinator
Integral UK Ltd
Birchwood, England
19d ago

It’s an exciting time to begin a career at Integral UK LTD as it is Britain’s Largest and fastest growing national provider of high quality comprehensive maintenance services for commercial and public sector buildings.

We are an established Facilities Management organisation, providing planned preventative and reactive maintenance for over 1600 clients in 60,000 locations.

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Job Purpose : The exciting opportunity has arisen for the right individual to join our dynamic and friendly team on our Helpdesk in providing end-

to-end support for our clients and engineers. The Customer Service Coordinator will be responsible for effectively using the planners, allocating engineers and ensuring all tasks are completed in accordance with clients requirements.

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This a great opportunity to get your foot in the door with a great team in an established business (and never have to work weekends!)

  • Take incoming phone calls, emails and system notifications from clients and engineers and then handle them in a professional manner
  • Work with the tools provided to correctly allocate tasks and assign engineers in the most efficient and cost effective way
  • Open, close, monitor, chase and be proactive with new and existing work orders
  • Ensuring client systems are kept up to date in a compliant manner
  • Understand and allocate appropriate workforce solutions to relating to facilities management
  • Make proactive outbound phone calls to engineers / suppliers / clients to ensure service levels are met
  • Work with a right first time philosophy in all aspects of work in line with Integrals / JLLs policies and procedures
  • Handle or escalate where appropriate complaints
  • Excellent interpersonal and customer service skills
  • Previous telephone experience
  • Computer literate and proficient use of Microsoft Office Packages, in particular Word, PowerPoint and Outlook
  • Experience of working on client management systems i.e. Maximo, Vixen etc
  • Able to perform as an autonomous, self-motivated and well disciplined individual
  • Adaptable and flexible approach to work requirements
  • Ability to maintain calm and controlled manner in order to find appropriate resolution when handling conflict
  • Previous facilities management / scheduling experience is also advantageous
  • Location : Birchwood, WarringtonSalary : £18,300, 23 days annual leave plus bank holidays and excellent progression opportunities.

    Working Hours : Full-time 7.00- 3.30 / 8.00-4.30 / 8.30-5.00 / 10.30-7.00 Monday-Friday

    Please note, all candidates will be required to provide valid proof of Right to Work in the UK and ID at interview.

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