Field Service / Support Engineer : Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking / wireless networking.
This role is to provode cargo (CVI) equipment field service engineering support to delivered cargo systems in the Europe, former CIS, Central & SW Asia, Middle East & Africa regions.
Carrying out the repair, maintenance and overhaul as necessary elements of cargosystems (CVI)
Performing general maintenance, fitting, troubleshooting and fault finding on CVI systems & sub systems.
Providing oral and written response to requests for 3rd line technical request from site of operations to either site engineers, Rapiscan distributors engineers or customer reps
Providing defect liability or post acceptance support for CVI mobile or airport cargo equipments.
Installing static, gantry or portal CVI systems as part of an installation team.
Travelling required to Europe, former CIS, Central & SW Asia, Middle East and Africa with occasional opportunities for travel to Iraq and Afghanistan (which carries the appropriate remuneration).
Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database.
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
Duties may be modified or assigned at any time to meet the needs of the business.
BTEC, C&G or HNC or similar qualification in an engineering discipline
Knowledge of hydraulic, electrical and electro / mechanical systems
Knowledge of integrated it systems inc PLC, HV systems and / or radar
As a Field Service Engineer, you will be expected to travel on a Global basis, at times at relatively short notice and to challenging destinations.
Experience in a similar environment would be advantageous.
OSI Systems, Inc. has three operating divisions : (a) Security, providing security and inspection systems, turnkey security screening solutions and related services;
b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.