Branch Assistant
Resideo
NORFOLK, United Kingdom
4d ago

We are currently looking for a Branch Assistant to join the ADI team at our Norwich branch. This role is a Monday to Friday position, competitive salary with a quarterly bonus and offers excellent, long term opportunities to develop a career in B2B sales and customer service!

As a Branch Assistant, you will be responsible for providing direct support to customers who are buy our security products and / or services.

You will be working in a busy environment where you will be completing orders with good attention to detail and ensuring the sales process delivers a high-quality service to our customers.

You will also work with other departments at our head office to provide sales support whilst using your knowledge to advise on our product

JOB DUTIES :

  • Providing exceptional customer service with existing customers and new customers
  • Dealing with multiple tasks - order management, phone queries, stock control
  • Understand our products, systems, and procedures and upselling products and promos to our customer base.
  • Manage the sales process efficiently
  • Provide excellent customer support
  • YOU MUST HAVE :

  • Prior sales / customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
  • Ability to multi-task
  • Excellent communication skills
  • Ability to work in a fast-paced, demanding environment
  • Ability to work effectively in a team
  • WE VALUE :

  • Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
  • Happy being on the phone to customers providing advice and looking for sales or upselling opportunities
  • LI-KN1

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