This is an exciting opportunity for a highly skilled, experienced and motivated Care Manager with a strong care background and a passion for high quality care to join our team in Potters Bar.
As our Care Manager, reporting directly to the Directors, you will be responsible for the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care.
This will include being responsible for the efficient running of the business, quality control, managing the needs of the clients and day to day management of internal staff and our Care Pros.
In this varied and challenging role, you will be involved in :
Working closely with the Directors to coordinate the development of a high quality private domiciliary care service for older people in the local area
Act as the Registered Manager managing the regulated activity for the office.
Networking in the local community to raise awareness of the service
Promoting the highest standards of care and service
Support the in-house recruiter with recruiting and training Care Pros
Converting new client enquiries and coordinating with the scheduler to take on new packages
Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
Managing a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
Ensuring successful operation of quality control systems and performing quality assurance visits for clients
Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
Promoting a positive culture in line with the Home Instead ethos and values
To be successful, you will have :
Extensive care experience with a proven track record in providing consistent excellent customer service.
Proven experience in leading, training and managing a team to provide high quality domiciliary care services.
Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.
Strong skills in conducting care assessment and care planning.
Good understanding of systems and processes.
Excellent interpersonal and communication skills.
Ability to inspire others and build fantastic working relationships.
Strong organisation and planning skills.
Drive and motivation to take on a broad role and develop care services.
Passionate about providing the highest quality of care.
Commercially aware and have strong influencing and negotiating skills.
Demonstrate achievement of business growth targets.
Ability to work well and accurately under pressure.
Be responsive, agile and remain calm whilst dealing with multiple priorities.
Be flexible to meet demands of the business including participating in an on-call rota.
Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle
This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with.
Relationships are at the heart of all we do and you’ll find that working with us will help you achieve great things for your clients as well as giving you a rewarding career, one which will grow with you.
We offer an attractive salary and benefits package together with a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.
This role is subject to DBS enhanced disclosure
Please call 01707 243 880 or WhatsApp 07385101166 to enquire about the opportunities we have at Home Instead Cuffley and Cheshunt and Harlow