Salesforce Project Manager
Healthgrades Operating Company, Inc
Birmingham
3d ago

Description

As a Salesforce Project Manager you will serve as the owner of a Marketing Cloud Professional Services engagement. You will have direct accountability for the overall success of the client projects for Salesforce Marketing Cloud.

What you will do :

  • Lead the discovery and start-up meetings
  • Analyze current project management practices and procedures for accuracy and effectiveness
  • Prepare project schedule and client facing and internal status reports required by the client
  • Manage all aspects of the project life-cycle including project, resource and release planning, vendor management and scope management
  • Play a key role in managing the client relationship
  • Excellent communication with client contact regarding the status of the project, expected timelines, next steps and any other needs requested
  • Review and analyze project scope and manage client expectations
  • Identify risks / issues and escalate to the necessary and appropriate team members and stakeholders
  • Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project
  • Troubleshoot issues and delegate where necessary
  • Document timelines for execution and escalate when necessary
  • Track and review project budget vs. actual project costs
  • Travel as required to build strong client relationships
  • What you will bring :

  • Exceptional attention to detail
  • Results-oriented
  • Rational / logical decision making
  • Excellent organizational and time management skills
  • Strong interpersonal skills
  • Exceptional Communication
  • Experience with software professional services or consulting firm (SaaS preferred), including proven ability to effectively interact with both technical and non-technical customers
  • Experience in customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues / risks, recommend and implement strategies to resolve problems, and monitor and measure client satisfaction and expectations
  • 2-3 years experience with technical project management including work breakdown structures, risk / issue management, resource loading, project monitoring and controlling and quality assurance
  • Excellent presentation skills and verbal and written communication skills with technical, non-technical, end-user, and executive audiences
  • Knowledge of Healthcare
  • Required Qualifications :

  • Four-year college degree or equivalent experience with demonstrated proficiency
  • Knowledge and experience with Salesforce Marketing Cloud implementations and 3rd party integrations
  • Familiarity with systems integrations such as CRM, Content Management, POS / Commerce or Web Analytics preferred.
  • Experience with Interactive Marketing Channels (ie : SEO, SEM, PPC, Ad Management, etc.) and Marketing Cloud channels (email, mobile, social, sites).
  • Why Healthgrades?

    At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and energetic work environment while setting the stage for your continued success.

  • Meaningful Work helping millions of Americans connect with their healthcare providers
  • Changing the Game - evolving, fast paced culture with career advancement opportunities
  • Community Builders- partnering with local charity organizations and wellness initiatives
  • Apply
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