Customer Implementation Engineer
Mimecast
London, UK  
22d ago

We are looking for an enthusiastic implementation engineer, with a focus on customer satisfaction and excellence of service.

You’ll working as part of a team with our direct customers and resellers to ensure that our implementation projects are delivered both on time and to the highest possible standard.

Key Responsibilities :

  • Work with the UK Connect team on the implementation of new Mimecast customer accounts
  • Serve as the customer’s primary point of contact for project coordination and technical configuration assistance for Mimecast software products
  • Assist clients with their use of the Mimecast service, functioning as 2nd level support for our customer base with after-
  • hours coverage as needed

  • Provide detailed training sessions to partners and customers
  • Create customer FAQ’s and work to streamline support processes as appropriate
  • Assist customers with the implementation of our Microsoft Exchange, Outlook and Mobile specific software, providing detailed troubleshooting as required
  • Provide exceptional support to Mimecast customers, partners, resellers, and internal staff
  • Essential Skills and Experience :

  • Experience managing customer facing implementations of 3rd party SaaS and IT services
  • Deep understanding of internet fundamentals, network routing, and email delivery
  • Experience with Microsoft Exchange and Active Directory or other email platforms
  • Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
  • Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting
  • Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
  • Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting
  • Desirable Skills :

  • Experience managing customer facing implementations of 3rd party SaaS and IT services.
  • Deep understanding of internet fundamentals, network routing, and email delivery
  • Experience with Microsoft Exchange and Active Directory or other email platforms
  • Reward

    We offer a highly competitive rewards and benefits package including private healthcare, dental and life coverage. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.

    All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.

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