The Technical Operations team are responsible for counterparty bank integration, operational ownership of ledgers / agency account escalations, and strategic oversight of key internal systems.
The successful candidate will help develop and maintain robust processes to ensure all operational ledger-related escalations are handled within agreed SLAs.
Aid in the integration and end-to-end testing of new payment systems and account solutions, and assist in the operational maintenance and development of key global payments infrastructure.
Core Responsibilities :
Investigate and resolve all errors relating to message formatting and message delivery
Assist with implementing technical connectivity solutions for new banking partners
Develop and implement robust processes, systems and technology to support and enhance financial messaging operations
Aid with on-boarding third-parties, FIs, and banking partners
Develop and implement end-to-end testing of all new payment / cash management solutions
Be a SWIFT SME, keeping abreast of all relevant updates / changes, ensuring WorldFirst has readily prepared for any standards releases.
Analyse connectivity options with banking partners and other third parties to ensure we are using the most robust solution. (SWIFT, H2H, API etc)
Collaborate with internal stakeholders to research and analyse message mapping issues - working with third parties to resolve during UAT and production testing
Assist the Technical Operations Manager in the maintenance and development of key infrastructure, such as STP systems
Partner with stakeholders locally and globally to ensure all requirements are captured when developing or changing systems
Working with the Transactions Ops team on ledger incidents, ensuring controls and processes in place to resolve swiftly and mitigate going forward
Partner with IT & Transactional Operations to resolve issues and improve processes
Building out documentation and procedures relating to ledgers
Key competencies / experience
The successful candidate will have :
Previous experience working with cash management / accounts receivable / global payment solutions
Good knowledge of SWIFT FIN and FileAct (Connectivity options, formatting etc)
Knowledge of other common financial message formatting (XML ISO20022, NACHA, CFONB etc)
Knowledge of SFTP and other file transfer or messaging protocols
Previous experience on-boarding corporates / banks with SWIFT
Proven track record of delivering projects to key stakeholders
Good knowledge of UK and Global clearing systems
Excellent colleague and client communication skills
Able to spot process flaws and suggest solutions and improvements
Understanding of reconciliation processes
SWIFT for Corporates Qualification would be advantageous
Salary and benefits :
An excellent benefits package including annual discretionary bonus scheme, company pension scheme, private health cover, enhanced maternity and shared parental leave policies, childcare vouchers, cycle-to-work scheme
A fun working environment based in central London.
25 days holiday, birthday day off, annual volunteer day, 3 life event days during your career with WorldFirst
Perks, including; season ticket loan, free breakfast, Friday drinks fridge, business casual dress code, corporate discounts, gym discounts, bi-
annual company parties and more!