IP Communications Engineer
2e2
London
4d ago

2e2 is an ICT Lifecycle Services Provider; an agile, customer-focused provider of end-to-end next generation IT services

We currently have an exciting opportunity for Voice Communications Engineer to join our team.

Main Purpose A full time role carrying out changes, work requests and small developments in IP Telephony, Contact Centre and Video environments.

  • Carrying out configuration to complete work requests relating to the set-up and administration of our VoIP networks, IP Telephony, Contact Centre and Video applications, and associated network services.
  • Assisting other members of the team with testing and development of new IP Communications applications and features as well as the roll-out of IP telephony to new sites.
  • Working with our channel partners to support delivery of IP Communications projects and the resolution of technical issues.
  • The provision of some 3rd line support for production systems and roll-out activities.
  • The production of documentation may be required.
  • Ideally, the successful candidate for this position will have an excellent working knowledge of IP Communications in enterprise environments.

    In addition they should have

  • A good understanding of enterprise networking, including WAN / LAN / Wireless / TCP / IP / Ethernet / ISDN / DNS / DHCP / 802.1X / QoS / Security.
  • Experience in Microsoft Windows Server 2003 / 2008, Microsoft SQL Server 2005.
  • Experience of change management in enterprise and data-centre environments.
  • The candidate should also have experience in these specific areas :

  • Building, configuring and upgrading Cisco Communications Manager Versions 7.1(5) and 8.6(2)
  • Building and configuring and upgrading Cisco Unity Connection version 7 and above
  • Cisco 79xx and 69xx series phones, including wireless. Cisco IP Communicator.
  • Cisco IOS routers (ISRs and G2), specifically voice configuration.
  • Cisco L3 switches.
  • MGCP and H.323, CUBE and TDM gateways
  • PRI / BRI ISDN PSTN trunks
  • Analogue telephony (including Cisco VG248, VG224 and ATAs)
  • SCCP, H.323, SIP, DNS, DHCP, CDP.
  • Whilst not essential, the successful candidate for this position may also demonstrate the following experience and skills :

  • Cisco Unified Contact Center Express (UCCx)
  • Cisco Unified Contact Center Enterprise (UCCE)
  • Cisco Customer Voice Portal (CVP)
  • VXML gateways
  • SIP Gateways
  • Cisco wireless networking and VoWLAN (WLC based and autonomous with WDS)
  • Cisco licensing models (CUWL and UCL)
  • Cisco VCS Control and VCS Expressway
  • Cisco Telepresence endpoints
  • Cisco Jabber
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