About the role
We’re looking to recruit a confident and enthusiastic Customer Care Advisor to respond to complaints / queries which are related to Retail Shops.
This role will join our dedicated Customer Care Team in Barking.
Live Chat with someone in our team now to find out more!
Once you have successfully completed six months in the role you can apply to undertake a Level 2 Customer Service Practitioner apprenticeship.
The one year course covers customers, communication, products, teamwork, regulations and legislation. The course covers all the knowledge, skills and behaviours for you to demonstrate exceptional customer service with the learning supported by your manager, a committed trainer and a final end point assessment.
For some, a further appeal of this course is gaining Level 2 Maths and English Functional Skills (if you do not have these already).
This role is full time, 35 hours per week with overtime available
We operate on a shift & rota basis in order to cover the shop opening hours :
Monday to Saturday 8 : 30am to 21 : 30pm Sunday 10 : 30am to 21 : 30pm. All applicants will be required to cover these shifts.
The rota which will change weekly in order to keep shifts fair across the team.
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