Customer Service Advisor
Hastings Direct
14h ago

Customer Service Advisor

Are you great at communicating? Do you love making things straightforward for customers? Do you like working to achieve target driven goals?

If so, we’d love to have you join us as a Customer Service Representative.

We’re really excited to offer a starting platform to build your customer experience skills with a starting salary of £19,800 (excluding annual bonus).

We’ve launched a colleague development programme which creates a clear platform for growth within your role and is linked to further potential earnings.

Locations available : Leicester or Bexhill.

Shift Pattern :

You’ll be working on a rotational shift pattern between 08 : 00-19 : 00 Monday to Friday, 9 : 00 17 : 00 Saturday and 09 : 00-13 : 00 Sunday.

We’re recruiting and training through a hybrid model at present through virtual and on-site experience. You will be required to come into our COVID secure office for a couple of weeks as part of the induction offering.

This is where you’ll take your first live calls from customers with the support of coaches. Longer term, you’ll be based on one of our hub locations in Bexhill or Leicester.

We are continuing to review how we will operate in the future.

The Role :

In our Customer Service Team : As a Customer Service Representative, you will join our inbound call centre team, talking with our customers for most of your shift.

  • You could be addressing customer queries submitted via telephone, email, live chat, or instant messages. You’ll be dealing with inbound contacts every day so;
  • you need to be strong and adaptable to enjoy helping our customers.

    The calls you receive will be varied; they could include changes to existing policies, giving quotes, taking payments, supporting customers in financial

    difficulty, handling complaints, and saving customers that are looking to cancel their policy with us. To fit in with the team it would be great if you are energetic, enthusiastic and have a desire to help our customers with first time success.

    What we're looking for :

    Pride and experience in delivering great customer experiences face to face or by phone.

    People who thrive in a fast-paced, target driven environment.

    Strong communication skills.

    Self-motivated individuals that take pride in what they do who can demonstrate politeness and problem-solving skills.

    Excellent influencing and negotiating skills

    Computer skills : you'll take inbound calls whilst navigating our in-house software What we have to offer you :

    We are reviewing our longer-term approach to home working with the aim of introducing flexibility between home and office working.

    Benefits :

    Structured career path with the opportunity to develop through Ops 2.0

    Up to 5% bonus earning potential

    25 days holiday and bank holiday equivalent (plus buy and sell up to 5 days)

    Pension 1 : 1 match up to maximum 10%

    Well-being programme

    Individual and team rewards

    Potential to gain an insurance professional qualification via the Senior Financial Customer Service Advisor Apprenticeship Programme during 2021

    Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion / belief, sexual orientation, gender reassignment or marital / family status.

    Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

    Job posting end date :

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