Helpdesk Administrator.
Invictus Group
London, Inner London, United Kingdom
12d ago

Helpdesk Administrator Salary / Rate Up to £23,000 per annum Location Central London Key responsibilities :

  • Categorising and resourcing the correct engineer based on skills set and proximity to work location.
  • Handling telephone and email queries from clients and engineers on outstanding and on-going work orders.
  • Liaising with other branch members with regard to queries on purchase orders, thresholds and call-out responses
  • Recording reactive maintenance calls onto a computerised system.
  • Working on the internal system and Clients’ systems.
  • Constantly updating systems and clients throughout the day
  • To cover Holiday / Sickness for colleagues
  • Assist other team members when required
  • Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
  • Working to tight deadlines and targets provided by management in accordance with contract requirements
  • Any other duties requested by the Helpdesk Manager Requirements : · Must have experience on either Elogbooks or Concept systems
  • Very good organisation skills.
  • Able to work in a large team and Multi-task
  • Previous experience in a client facing role
  • Financial experience required
  • Excellent excel experience this is due to several client reports & reports used on a daily basis are on excel
  • Must demonstrate a strong sense of customer focus.
  • Self-motivated and systematic.
  • Results / task orientated attention to detail and accuracy.
  • Excellent time management and organisational skills. For further information or to discuss your application please contact Jade at the The InVictus Group on 0207 397 5301.
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