Senior Customer Service Advisor – Customer Relationship Specialist
Barclaycard
Wavertree, Merseyside, UK
6d ago

What will you be doing?

  • You’ll meet individual customer needs and achieve allocated goals
  • You’ll ensure that customers receive an exceptional service by addressing customer solutions and transactional processing requirements
  • You’ll Ensure the achievement of overall Shared Services goals by identifying complex and non-standard customer requirements, as well as other opportunities, and referring these to appropriate colleagues
  • You will build relationships across the local community to ensure that Barclays is sensitive to the community’s needs and recognized as an active contributor to it
  • You will use your own initiative to monitor your performance and develop the knowledge and skills that you need to be the best you can be
  • What we’re looking for :

  • Experience in a customer-facing role
  • A genuine interest in the customer
  • The right attitude, personality, potential and skills to provide excellent service and case ownership
  • The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessary
  • Someone who has worked in a customer facing role, with evidence of exceeding customer expectations
  • Skills that will help you in the role :

  • Experience of dealing with complex customer queries and complaints
  • Excellent verbal and written communication skills
  • Experience of operating in a customer-facing or telephony role where service is paramount
  • Proven ability to meet performance standards
  • Where will you be working?

    Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment.

    You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park.

    Interested and want to know more about Barclays? Visit home.barclays / who-we-are / for more details.

    Our Values

    Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues.

    Simply put, success is not just about what you achieve, but about how you achieve it.

    Our Diversity

    We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

    Our Benefits

    Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances.

    These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be.

    We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.

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