Implementing and maintaining a defined Common Service Data Model within the CMDB to build an accurate up to date view of which infrastructure, application, services components and linked services support each of the company's critical business services, the IT Operations Analyst will be responsible for the management of the Asset & Configuration Management process, including its execution, ongoing maturity and governance.
Owning the process and roadmap to operationally maintain Asset & Configuration Management within the Configuration Management Database (CMDB), including integration with targeted ITIL processes, the IT Operations Analyst will provide governance and assurance that any automated process for data uploading or integration is conforming to internal standards and processes.
Working in collaboration with the IT Service Integration Lead, ensuring that new services and CI’s are established in the CMDB at Project Go Live, adhering to the CMDB Framework, the IT Operations Analyst will work collaboratively with the services delivery team to document key delivery requirements, user stories and a corresponding development pipeline.
Building and maintaining key partner relationships to help identify and communicate sustainable process improvements, the IT Operations Analyst will be required to work autonomously and in an Agile fashion, developing rolling delivery plans in order to communicate progress and utilise our ServiceNow Platform.
Skills & Requirements
To be successful in a role you will need to demonstrate as minimum :
What we Offer
This is a permanent contract. Salary for this role will be from £34,680 per annum.
As part of our commitment to a supportive and inclusive place to work, we recognise that our employees have different personal circumstances and want a suitable work-life balance.
We are working hard to support flexible and alternative ways of working where possible including : Flexible Working, Shared Parental Leave, Career Breaks, Wellbeing / Employee Assistance Programme.
You will also have access to our flexible benefits programme where you can decide what is important for you.
Happy to talk flexible working’
Closing date : Friday 24th January 2020