Team Leader Trading
Booths
Ilkley, Great Britain
6d ago

Overview

Booths is more than just a well loved store. It's a family. Maybe it's because we've been a family-run business since 1847, but joining our team really does feel like joining a caring, supportive family. You feel special.

And as Team Leader, you'll have responsibility for making sure your department runs smoothly. You'll be looking after a team of Customer Assistants, making sure they know exactly what they should be doing, where and when and supporting them to do it to the very best of their skills and abilities.

Our customers will be your main focus, and everything you do will be with their shopping experience in mind. If they're happy, then we're happy and that's what Booths is all about.

If you don't already have retail experience, you'll certainly know how to motivate and organise a team to be their best.

You'll be able to understand the way we do things at Booths, encouraging your team to do the same and giving them the confidence to take responsibility for their actions.

Providing support when needed, always listening, you'll be the kind of manager who can create a sense of togetherness and pride that your team, and our customers, can really feel.

Booths Offers you some Amazing Benefits :

  • Colleague Discount Card (including a second card for a family member) after qualifying service
  • Access to an Occupational Health provider
  • Opportunity to join the Healthshield Insurance Scheme
  • Company Pension
  • Colleague Bonus Scheme
  • Long Service Awards
  • Responsibilities

    You will be responsible for the following :

    Ensuring that all customers are served in an efficient, friendly and polite manner

    Assisting in the planning and co-ordination of promotional and seasonal activities

    Co-ordinating all staff activity to ensure daily tasks are prioritised efficiently

    Assisting in the induction and training of new joiners and employee appraisals

    Effectively coaching and mentoring employees and identify any training needs

    Regularly communicating with employees and management to identify any issues

    Accurately maintaining all compliance documentation required

    Attending regular courses and displaying a flexible approach to learning

    Complying fully with food hygiene and health and safety requirements at all times

    Helping the store build a strong relationship with the local community

    Requirements

    You need to show us that you have the following :

    Knowledge of Booths (essential)

    Knowledge of the retail trade (desirable)

    Ability to communicate clearly and confidently (essential)

    Ability to plan and organise work effectively (essential)

    Ability to prioritise workloads and meet deadlines (essential)

    Ability to demonstrate a flexible attitude to work, and working hours (essential)

    Ability to motivate people (essential)

    Experience of working in a retail environment (essential)

    Experience of working in food retail (desirable)

    Experience of working in a team situation (essential)

    Experience or working in a customer service environment (desirable)

    Experience of supervising a team (desirable)

    How we do things at Booths

    Booths believes that how we behave and carry on our business, with our customers and with each other, is what makes us different from our competitors and what makes us special.

    What we value most at Booths and will want you to demonstrate can be summarised briefly by the following six behaviours :

  • Dedication
  • Customer Happiness
  • Togetherness
  • Like the idea of family life? Join us ..

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