Specialized TAMs work across all AWS Elemental media products and apply their product knowledge to key customer projects during the specification, development, deployment and acceptance phases to deploy video workflows.
Specialized TAMs work hand-in-hand with Specialized Solutions Architecture (SA) teams in AWS Sales, with Specialized SAs working to understand customer needs and design relevant media solutions, Specialized TAMs also work closely with customers to move those solutions from conceptual design to long-
term production operations. When customized solutions are needed, the Specialized TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support.
While a Specialized TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions.
Specialized TAMs take overall ownership of the long-term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers.
Specialized TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers.
Most importantly, Specialized TAMs recognize that long-term customer success depends on on-going support and deep domain-
focused guidance throughout the lifespan of the customer.
As a Sr. Specialized TAM, you will :