Conference & Banqueting Assistant
Principal Hayley Group
Covent Garden, London, UK
6d ago

Located a couple of minutes from Covent Garden and just around the corner from Holborn tube station, De Vere Grand Connaught Rooms is a Grade II* listed venue offering 37 exceptional spaces for conferences, exhibitions, meetings and weddings.

The Grand Hall, with its ornate ceilings and dramatic chandeliers creates an impressive event space for up to 750 guests theatre style and 1,500 guests for a drinks reception.

Outside, on the 5th floor, an exclusive roof terrace, with views of the city, is available for summer parties and receptions.

This impressive venue also boasts a brand new coffee shop, Burr & Co where you can enjoy high-quality ethically-sourced coffee, tea, juices and soft drinks, plus cakes and pastries to take away.

Conference & Banqueting Assistant

Working within the C&B department, you will be part of a team delivering a high quality service to our customers, maximising on all sales opportunities.

You will provide great customer service at the best possible cost within Group guidelines and satisfying legal requirements.

Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and upsell at every opportunity.

You will be on hand to deal with guest queries and complaints and take the appropriate action to achieve total guest satisfaction whilst ensuring that you communicate any problems to senior management.

To be successful in this role, it is essential that you enjoy working and dealing with the public and being part of a team.

You should be a confident communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.

Ideally you will have had previous experience within a similar type of environment where delivering great customer service was key.

Benefits :

  • A competitive salary
  • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
  • Hotel based incentive and recognition schemes
  • Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
  • Discounted accommodation with competitive colleague rates at our other hotels
  • Long service awards which increase with length of service
  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
  • Financial rewards for delivering sensational service
  • Free meals on duty
  • Free uniform provided
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