Tactical Support Manager
Hermes Group
Leeds, GB
5d ago

As a business, Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more and Be Customer Obsessed.

We run our business by these values and they are reflected in all of our roles, but particularly for positions like our Tactical Support Managers roles.

Because of the growth over the last six years and the growth we are experiencing now, we are increasing the support available for our network of Depots.

As part of that support we want to offer, we are growing our Tactical Support function.

As one of our Tactical Support Managers, you will help to drive a culture of continuous improvement across the depot operation, ensuring that agreed Standard Operating Processes are effectively embedded and that they remain fit for purpose.

The Tactical Support Managers will ensure new, and existing colleagues are fully trained to a competent standard and that any new processes and initiatives are fully rolled out to existing colleagues.

You’ll be joining our team od Tactical Support Managers, who will be responsible for ensuring that all Depots and their Management are trained and operating at the level the business needs.

You will be proactive, and a practised problem-solver, experience of training and developing new ways of working and staff would be a definite advantage.

As our Tactical Support Manager, you'll report in to the Senior Tactical Manager and you will be pivotal in providing leadership and direction to the depot team.

This position is ideal for someone who wants to make a difference and be responsible for positive change. Improved and more efficient ways of working are encouraged and will be your core job function.

This is a great time to be joining us, we’ve grown year on year and we have plans in place for future growth which give you the opportunity to grow with us.

You will provide operational and tactical support for our Depots across Scotland and also nationally , so there will be a large amount of travel in this role, potentially two or three days per week , you will be provided with a company car and mobile office equipment.

Experience / Qualifications :

  • Experience of Stakeholder Management particularly in a matrix structure.
  • Excellent analytical and problem solving skills.
  • Excellent interpersonal and communication skills.
  • Evidence of using MI to develop insight into process failure and the ability to translate this into clear action plans.
  • Professional understanding of Lean Six Sigma methodologies and evidence of using / implementing them in a standard processing environment.
  • Ability to work nationally and across a 24 / 7 operation
  • Full and current Driving License
  • Qualifications in recognised Process Improvement methodologies e.g. Lean Six Sigma.
  • Experience in training others in simple processes.
  • Experience of the parcel industry.
  • Benefits :
  • Bonus
  • Bonus
  • Company Car or Car Allowance
  • 26 Days Holiday entitlement + Bank Holidays
  • Opt in benefits
  • To all recruitment agencies : Hermes does not accept agency resumes. Please do not forward resumes to our jobs alias, Hermes employees or any other organisation location.

    Hermes is not responsible for any fees related to unsolicited resumes.

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