A quick look at the role.
You will support and work very closely with the Regional Business Development Manager Team and the Business Improvement Manager Team with back office processes and administration.
When supporting the Business Improvement Managers, the role will require you to support the management of SME and Major accounts through the handling of customer queries, requests, and reporting.
It will also support the delivery of customer retention, customer growth and overall improved profitability of the portfolio of accounts.
The position will also involve support on re-bids and tenders and interact with a number of our internal customers / support teams across the organisation.
When supporting the Business Development Management Team, the role will support with the sales and appointments for the development team, along with sales campaigns, sales admin and tender processes.
The role will be predominantly an admin desk-based role undertaking ART Logs (retention queries), QLS (invoice queries) and managing customer request for reports / data from an account manager perspective.
Why it’s an opportunity not to be wasted.
Working with the new business and account management teams to manage a portfolio of accounts.
Managing against a range of targets to deliver growth, retention and improved profitability in relation to portfolio accounts.
Supporting the new business team in delivering their weekly, monthly and quarterly targets.
Supporting the Regional tender requirements.
Dealing with queries and complaints from a variety of customers with a view to getting it right first time and keeping abreast of any changes in company policies and procedures, ensuring the correct advice is offered and procedures followed.
Managing ART logs (Retention logs), QLS logs (Invoice queries) and general customer day to day queries.
Managing and delivering customer MI reports and support the Regional Commercial Manager with their back-office requirements.
Effectively using CRM to enter sales leads, customer contact / interactions and record sales activities in line with the quality guidelines for the department.
Providing admin support and tele-selling for the Business Development Manager Team.
Working with the Account Management and Operational teams to identify creative and innovative solutions which will reduce churn in line with company targets.