An exciting opportunity has become available for a talented Customer Onboarding Specialist to join the UK’s leading software provider in online booking management.
This is an important position focused on customer success, responsible for the training and setup of new customers on the eviivo suite for the British market.
The on-boarding process needs to be done quickly and to the highest possible standard, ensuring new customers’ first experience of eviivo is a positive one.
To take ownership of each customer from initial training to online account activation
To ensure that a property’s content and rate set up is completed according to best practice in order to maximise performance on their own website and OTAs (Expedia, Booking.
com etc.) using the eviivo suite
To resolve technical implementation issues where possible, otherwise escalate to technical support or distribution team
To work with other team members to develop new training methodologies, additional client resources and documentation to support client training (e.
g. help guides, email templates etc.)
To provide accurate reporting for all client contact and training on Microsoft Dynamics CRM
Available to visit customer accommodation as and when required for onsite training.
Must be currently based in the UK and eligible to work in the UK
Experience of customer service, product support, technical helpdesk, training or hospitality
Basic knowledge of HTML / CSS / Website editing essential and experience with CMS (e.g. WordPress), SEO, Google Analytics
Excellent spoken and written English
BA / BSc degree in Computer Science, Linguistics, Classics, Travel & Tourism or equivalent
Proficient with office programmes (MS Word, PowerPoint, Excel, Internet Explorer and Outlook)
Polite, professional, calm under pressure and self-motivated to meet targets
Excellent project management, time management and organisational skills
The Company Offers
Challenging and diversified tasks with the opportunity to grow with the company as it expands in the US
Combine success and fun within a great company culture together with smart, driven and social people
Great working atmosphere in an international environment
To apply for this position please with a copy of your CV and put the job title in the subject line.