Compliance Manager
TC Facilities Management
Tadworth, UK
3d ago

Job Purpose

Overall responsibility for all ACS, SIA, GDPR, quality and health & safety matters for TCFM group with responsibility to ensure the maintenance and implementation of all the requirements of the Health & Safety and Quality Management System.

The post holder is the Manager with the authority to resolve all quality and Health & Safety related matters for which they have a direct line of accountability to the Operations Director- TCFM

In addition, there will be Audit, Quality and H&S responsibilities for the TCFM Group, working closely with the TCFM Head Office and field-based teams, undertaking internal audit, policy and process review and advising operational staff as appropriate.

Major Accountabilities


  • Ensure compliance with all Health & Safety and ISO 9001 2008 / ISO 14001 inspected status requirements both by law and in line with industry standards.
  • Ensure continuous improvement programmes in line with ISO 9001 2008 processes are developed and implemented
  • Ensure all SIA ACS requirements and enhancements are met and made
  • Ensure all policies and procedures are kept up to date and amended as necessary
  • Develop and implement the Equinox Quality Manual in line with ISO 9001 : 2008 and all-applicable industry standards.
  • Produce all quality literature and systems as pertinent to each function within the company calling upon the support of function heads for their specific contributions.
  • Ensure all company personnel are sufficiently informed of the quality procedures and, ensure they receive the necessary training to undertake their functions in line with the procedures.
  • Ensure that no uncontrolled forms or documentation are utilised and that all forms are being operated in line with the procedure.
  • Undertake Internal Audits both at Head Office, regional locations and Assignment bases to ensure conformance with the quality system
  • Acknowledge any Non-Conformances and undertake to project manage their resolution.
  • Hold Corrective Action Meetings as required with functional heads and senior managers in order to ensure continued appraisal of the quality procedure and cascade best practice
  • Ensure the quality procedures are regularly reviewed and maintained in line with the evolving needs of the business
  • Recommendation and production of all Health & Safety literature and systems
  • Constantly monitor H&S legislation to ensure company conformance
  • Control and monitor the Company accident reporting procedures ensuring all incidents are processed in line with company policy, statistics are collated and analysed giving a trend report.
  • Undertake all liaison with the HSE and other official bodies / agencies as required.
  • Cascade H&S information to all personnel ensuring their understanding and compliance
  • Annual Keyholding Audit with Control (Complying work)
  • Lead the Environmental Team for ISO14001
  • Regular Collection of Environmental Data e.g., electric and gas usage, Paper usage, Business Mileage etc. / Presentation of collected data for ISO14001 audits.
  • TCFM Group Responsibilities

  • Undertake Internal Audits both at Head Office, regional locations and Assignment bases to review conformance with the quality system
  • Acknowledge any Non -Conformances and undertake to project manage their resolution.
  • Review Polices and Procedures and contribute to the harmonisation of Group wide policy decisions
  • Ensure SIA business licencing, when introduced is attained for the Group company and cascaded as appropriate.
  • Key Relationships

  • Operations Director
  • Group FD
  • Transformation Director
  • Field Management
  • Support Office colleagues
  • Role Requirements :

  • Significant knowledge of the security industry SIA / ACS requirements and protocols, BS7499 and BS7858
  • Significant knowledge of ISO accreditation requirements
  • H&S qualification beneficial
  • Significant keyboard skills and experience of working with Microsoft office applications. Excellent Word and Excel Skills.
  • Working knowledge of PowerPoint and Publisher

  • Ability to work within a team
  • Demonstrate attention to detail and high degree of accuracy in work output
  • Experience of dealing with key customer contacts and employees at all levels
  • Evidence of tenacity, initiative, excellent interpersonal skills
  • Excellent command of the English language with highly defined communication skills both written and oral
  • Assertive but not aggressive
  • Team player with
  • Reliability under pressure
  • Willingness to multi skill and

    Other responsibilities :

  • To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.
  • To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
  • To comply with the requirements of the Data Protection Act.
  • To comply with the company’s policies on equal opportunities.
  • NB : This job description is a reflection of the current position and may change in emphasis or detail in the light of subsequent developments.

    Driving Results

  • Ensures own work supports the business strategy
  • Uses initiative to overcome obstacles
  • Is proactive and uses contingency plans when appropriate and necessary
  • Initiates own personal development goals
  • Improves performance by setting and reviewing standards
  • Motivates others
  • Coaches’ others to ensure they meet their objectives
  • Addresses performance issues quickly and constructively
  • Customer Focus

  • Maintains and develops customer relationships
  • Makes decisions based on the impact to ongoing customer relationships
  • Overcomes obstacles to achieve customer expectations within own role accountabilities
  • Takes account of customers’ needs when prioritising and adapts accordingly
  • Acts on feedback received accordingly
  • Teamwork

  • Builds respectful and professional working relationships
  • Takes part and encourages team working
  • Works effectively across different regions and departments
  • Is sensitive to the needs of others
  • Shares best practice throughout whole team
  • Celebrates team / individual success
  • Communicating Effectively

  • Expresses own opinions diplomatically choosing the right environment and appropriate time
  • Is able to negotiate with and influence peers / colleagues using logical argument
  • Adapts communication style / language to a situation / audience
  • Acknowledges the values and opinions of others in conversations
  • Produces quality written communication clear, concise.
  • Managing Change

  • Responds flexibly and quickly to changing circumstances
  • Proactively seeks ideas used successfully elsewhere
  • Proposes and develops new methods and approaches
  • Support others through change
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