Activities Team Member
Haven
Poole Dorset, United Kingdom
5d ago

Would you like a career working for one of The Times BestBig Company in the UK?

Haven are currently recruiting for Activities Team Membersto join our Sports & Leisure Team.

We describe our Team’s as bright and breezy’ living by ourvalues dare to care’, yes I can’, keep it simple’, make it fun’ and do theright thing’ for our guests.

Our mission is to give our guests a great timewith memories that last a lifetime. In return, we can offer you careeropportunities of a lifetime.

Key responsibilities will be :

  • Providingan outstanding indoor and outdoor activity experience, ensuring service,quality and Consistency, within a clean and safe environment catering for all.
  • Instructing safe and fun off activity experiences that may include football, gokarts, boat hire, bike hire, golf courses, creative activities, Segway’s,climbing walls and high ropes experiences.
  • Ensuringall owners and holidaymakers know who to go to and are given a warm welcome anda first class service allowing a true escape from urban living’ experience.
  • Engagingand build relationships with owners on park, actively socialising throughattendance at owners’ events and being highly visible and approachable on park.
  • Create andsupport a sense of community’ a real family spirit.
  • Recognisedissatisfaction and deal with complaints speedily and with empathy empowering aproblem resolving team, resulting in customer satisfaction and improvement tothe overall guest experience.
  • Ensuring arobust knowledge of all products provided, identifying all secondary spendopportunities and activity experience improvements
  • Ensuringall activity equipment and associated environments are maintained and inspectedto a high standard (full training provided).
  • Makingsure all the activities you deliver are fun, safe and educational.
  • Assistwith marketing and upselling all leisure activities and events.
  • Provide aclean and safe environment for our guests by adhering to Cleaning and Health& Safety processes
  • Supporting & helping other Departments on Park whenrequired.
  • Business

    Deliver the best experience to every guest every time andhighlight areas that may enhance the guest and team experience.

    Strive to deliver the business targets.

    Experience :

  • Previous experience of workingwithin the leisure / customer service industry
  • Experience of Leisure / SportsActivities
  • Qualifications :

    This role is the perfect introduction for a long term careerin outdoor activities and adventure we will provide full training andinduction, ongoing mentoring, feedback and training development throughout theseason and assist you to work towards National Governing Body Qualifications.

    Such as ERCA climbing instructor, Team Gb Archery coach, Cytech Level 2 bikemechanic.

    This role requires the successful candidate to undergo anenhanced DBS check. Due to the qualifications and training provided thesuccessful candidate must be 18 years and over.

    The Benefits of working with us :

    Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.

    Competitive rates of pay

    Accommodation available in many of our parks if you don’t live locally

    50% off food in our restaurants and take away every shift you work

    Regular team incentives with great rewards

    Opportunity to earn £300 or more when you refer a friend to join our great team

    Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels

    20% off in our shops and venues

    Free use of Pool, Gyms and many other Leisure facilities

    Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members

    Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc

    Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases

    Team Member of the Month Awards

    Instant Recognition schemes with great rewards through our busiest times

    Long Service awards for permanent team members

    Our guests and our team members are vitally important to usand we need to ensure we build effective relationships, through trust, alwayshaving an approachable, friendly and helpful attitude.

    This will ensure ourguests feel reassured that we always have their interests at the heart ofeverything we do

    Safeguarding is one of our business priorities. Ourteams are committed to providing a safe and secure environment and promotingthe welfare of children and young or vulnerable adults.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form