Purpose of role
To support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. Providing care and support is both a challenging and rewarding experience.
You will mostly work alone with the customer in their home. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company.
Safely provide compassionate care and support that is centred on the individual needs and wishes of each customer. Respect customers’ choices and promote their dignity at all times.
You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your line manager promptly.
You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being.
Care and support
Give non-discriminatory care and support that values the diverse and unique qualities of each customer. See the whole person and not merely a list of care needs.
Carefully listen and observe how customers prefer their care and support to be delivered on a day to day basis. Help them make their own decisions and to be as independent as possible.
Follow instructions in the care and support plan which has been agreed with each customer. This may include :
All aspects of personal care
Showering and bathing
Dressing and grooming
Toileting and continence care
Teeth and dentures
Encouraging, reminding; assisting and giving medicines
Ordering and collecting prescriptions
Returning unwanted medicines to the pharmacy for safe disposal
Eating and drinking
Helping the customer to plan what to eat and drink
Gentle encouragement and help to eat and drink well
Shopping, preparing and serving food and drinks
Clearing the table, washing up and keeping the kitchen area clean and tidy;
Agreeing with the customer how to store food safely and dispose of out of date produce
Safely using aids and personal equipment in a manner that respects the dignity of customers. For example
Standing and walking frames
Wheelchairs, manual and electric hoists
Sliding sheets and moving boards
Hearing aids and other physical aids
Washing floors, vacuuming and sweeping
Laundry and ironing, making beds and changing the linen
Dusting and general tidying
Social and physical activities or mental stimulation such as
Answering the door and greeting visitors
Answering emergency bells and the telephone
Writing cards and letters or emails
Taking a customer out shopping, to see their friends or to other activities
Hobbies and recreations such as reading, photo albums, games, etc
Supporting a customer through temporary and terminal illness, including
End of life care
Liaising with community health support and families
Recording and reporting
Record and report all relevant customer information including
The care and support that you provide and assistance with medicines
Changes to a customer’s condition or other concerns
Faulty equipment or hazards in the home
Response to emergencies, accidents and incidents
Contact with families or carers and other professionals
Other matters as required by Bluebird Care procedures
Keep all information about customers and their families secure and confidential
Work well as part of the Bluebird Care team
Follow Bluebird Care policies, procedures and guidance at all times
Take part in staff and customer meetings
Attend training activities and appraisal and development meetings
This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.