Service Desk Analyst
Birmingham City Centre
1d ago

Job number : IG01431 Division : Corporate Office Location : Birmingham City Centre Salary Contract Type : Permanent Working Hours : 37.

5 Hours per Week Closing Date : 31-Aug-2019

About us

Working within a busy IT Service Desk, providing a central point of contact for users throughout the company who experience an IT service related incident or have an IT request.

Responsibilities- To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service-

To ensure that all SLA’s are met- To work effectively and productively with 3rd line support- To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-

site- To document all calls on the call logging system- Produce statistics each month on Help desk issues- To maintain user security on all systems-

Supporting users in the use of Computer equipment by providing necessary training and advice- To arrange for external support visit whenever problems cannot be resolved in house

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