Aftercare Specialist
Pendragon Careers
Leeds, GB
7d ago

Aftercare Specialist

At Car Store, we do things a little differently. Rather than follow the crowd, we follow the Car Store way - something we like to call #carstorestyle.

In the last two years we’ve achieved a lot. We’ve grown from one store to over 20, and won Used Car Retailer of the Year in 2018.

Not bad for a few years’ work!

Our aim is to bring back the excitement in buying a car it should be one of the best experiences in life and we want to keep it that way.

Car Store makes the car-buying occasion fun from start to finish. We don’t call ourselves staff’, we’re a crew and we are all ambitious and energetic.

Buying a car shouldn’t be scary that new car feeling is one of excitement! Happy to help, no matter how big or small the problem, you’ll support our customers every step of the way without judgement.

So, what’s the deal?

  • Live and breathe incredible customer experience
  • Ensure a smooth aftercare service
  • Keep in touch with our customers, making sure all queries are resolved and that new car feeling lives on!
  • Develop guidelines for the entire crew, ensuring there is an effective process in place for transforming all customer aftercare challenges into happy endings
  • Ensure our admin and systems updates are top notch
  • Liaise with your fellow crew members to schedule work involved to support the customer’s aftercare challenges, and update the crew on all current issues in daily and weekly meetings
  • Have a passion for success, whatever the challenge may be
  • Experience of delivering jaw-droppingly good customer service, within an automotive role
  • IT skills (we’re not looking for Bill Gates but computer efficiency would be great)
  • Positivity, the ability to flourish under pressure to meet deadlines and organisational prowess
  • The knack to come to solutions quickly to resolve customer aftercare challenges in a flash
  • Incredible communication skills
  • Awesome attention to detail and accuracy
  • At Car Store we also offer a competitive salary, an awesome environment to work in, as well as the option to treat yourself thanks to our exclusive Crew offers from high street discounts to new car deals, you’ll be lucky enough to access it all! Sound like your bag? Apply today.

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