Job Location : London, UKSenior Client Success Managers play a vital role within the Exiger Diligence team. Senior Client Success Managers are seasoned due diligence professionals who take a leadership role within the Diligence team.
They focus not only on research, but on client management, project management, training and / or staff development, as well as setting the standard for our reports.
Senior Client Success Managers bring specialized knowledge of key compliance and risk areas to the Diligence team. Senior Client Success Managers set an example of excellent research and writing skills, and mentor junior staff to achieve success.
This role will report to the diligence head of London.Senior Client Success Managers are key members of the Exiger Diligence research team.
Able to manage long-term projects with various clients, including corporations, financial institutions, development banks, among others
Assist the business development team in scoping reports and winning projects in the EMEA region
Support with responding to proposals, creating presentations, and providing EMEA subject matter expertise during sales pitches
Manage client relationships and provide pre- and post-due diligence support
Working closely with our U.S. and global teams to coordinate various projects and reports
Provide technical expertise in specialized areas of due diligence research, in particular with human source intelligence in the EMEA region
Maintain industry knowledge and understand clients, both present and emerging
Review reports for content
Contribute relevant content to complex research cases
Commitment to integrity and thoroughness of research
Ensure client deliverables are on time and on budget
Under certain circumstances some travel may be required
Knowledge & Skills
Understanding of current events, international affairs, financial regulations, economics, finance, and recent sanctions in the EMEA region
Professional fluency / proficiency in English and a regional language, such as Russian and / or Arabic will be considered an advantage.
Experience working on human intelligence-based due diligence in the EMEA region and familiarity with maintaining a wide source network
At least two years of client and project management experience
Ability to mentor others
Advanced research skills
Excellent English writing skills and rigorous attention to detail
Superior comprehension and analytical abilities and excellent logical reasoning skills
Familiarity with open-source web-based tools and knowledge of when and how to deploy them
Ability to work in fast-paced and self-driven environment
Ability to manage and prioritize several projects and assignments simultaneously
Organizational and time management competency required
Experience with content and editorial review processes
We at Exiger are committed to equal opportunities and diversity. To remain an equal opportunity employer, we intend that no qualified job applicant or employee shall receive less favorable treatment because of their gender, marital or civil partnership status, sexual orientation, color, race, ethnic origin, religion or political belief, disability or age.
There will be equal opportunities in the recruitment, training and development and promotion of employees.