SALES ADVISOR - BILLABONG PLYMOUTH
Quicksilver Software, Inc
United Kingdom
11d ago

Boardriders, Inc., is the world’s leading action sports and lifestyle company that designs, produces and distributes branded apparel, footwear and accessories for Boardriders around the world.

The Company’s apparel and footwear brands, represent a casual lifestyle for young minded people who are inspired by a passion for outdoor action sports.

The Company’s Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper, Xcel, Kustom and Palmers brands have authentic roots and heritage in surf, snow and skate.

With approximately 10,000 team members globally, the Company’s products are sold in more than 110 countries in a wide range of distribution, including surf shops, skate shops, snow shops, its proprietary Boardriders stores and other Company owned retail stores, select department stores and through various e commerce channels.

Store Location : Plymouth

As the Sales Advisor you will offer consistently outstanding service to every customer. You will professionally help customers by establishing customer needs, offering appropriate advice on a range of product choices, completing the sale professionally and accurately, and reviewing the sales process.

The Sales Advisor is to meet, or exceed individual sales targets to maximize store sales

Responsibilities of the Sales Advisor include :

  • Undertake the 5.5 point sales process, consistently and effectively.
  • Utilise specialist product knowledge appropriately to maximise sales.
  • Work towards individual sales targets, with the aim of reaching store sales targets, and thereby increasing store conversion rate, average transaction value and items per customer.
  • Maintain the availability of merchandise effectively and creatively through re-stocking and replenishment.
  • Process sales, refunds and stock checks using the computerised till system.
  • Meet stock transfer requests accurately, efficiently and promptly.
  • Help to ensure that the store environment, stock rooms and team rooms are clean and that Health and Safety standards are met.
  • Receive deliveries of stock and ensure that they items are prepared appropriately for the shop-floor e.g. hanging and tagging, correct labelling etc.
  • Participate in monthly brand incentives.
  • Attend and positively contribute in team meetings.
  • Communicate effectively and positively with other team members.
  • Ensure that store housekeeping is of a high standard at the start and throughout the day
  • Assist with visual merchandising.
  • Adhere to Company Policy and Procedures at all times.
  • Perform regular stock replenishment duties.
  • Answer customer enquiries via telephone and in store.
  • Partaking in regular training on all brand within the store.
  • Engaging actively in ongoing performance review process.
  • Perform any other duties reasonably required by the Store Management team to help fulfil the day-to-day requirements of running the store, and to achieve store sales targets.
  • To become our Sales Advisor you must have the following skills and experience :

  • Understanding of the importance of excellence in the provision of customer service
  • Demonstrable interest in the Billabong brand
  • Previous experience of working in a customer-facing / service sector environment
  • Ability to take responsibility for own performance
  • Basic IT literacy
  • Proven experience of working effectively as part of a team
  • Evidence of having used initiative to benefit others
  • Good written and verbal communication skills
  • Willingness to learn and take ownership for own development
  • Be flexible with working hours weekends and week days, late nights where permitted.
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