E-form Development Officer
East Suffolk Council
Woodbridge, Suffolk, GB
5d ago

Job Description

  • East Suffolk Council, East Suffolk House, Melton IP12 1RT or Riverside, Lowestoft NR33 0EQ (dependent on applicant’s preference)
  • £25, - £36, per annum (career graded)
  • 37 hours per week
  • Permanent
  • East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

    We currently have an exciting opportunity to join East Suffolk Council's Digital Team as an E-Form Development Officer .

    If you are an experienced IT professional or looking to develop your skills further, please read on, this is a career graded role to allow for the right candidate to join our dedicated team.

    Come help us meet our digital aims and ambitions at East Suffolk.

    Your role

    You will play a key role in the implementation of e-form solutions to contribute towards the continuous improvement of our digital service provision, promote more efficient / streamlined transactions and enable digital channel shift through self-service options across all council services.

    As part of this role, you will work with teams across the Council to assess their requirements, understand business processes and develop new digital processes to support their service needs.

    You will also provide ongoing technical support in relation to e-forms, self-service portals and CRM environments and proactively use statistical analysis to inform future development and improvements, including accessibility.

    Our ideal candidate will have excellent IT skills as well as technical knowledge and experience in e-form creation software, process improvement and user experience design.

    You will also have excellent communication skills, a high level of initiative and the ability to challenge and improve current working practices to transform the way we work.

    If you think you have what it takes to be successful in this role, even if you don’t meet all the essential requirements, please apply.

    We would appreciate the opportunity to consider your application. We are working in an agile way and can accommodate remote working arrangements for the right candidate.

    Why work for us?

    East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, (youtube).

    Here are some of the main benefits

  • Great opportunities for training and development.
  • Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays).
  • Local government pension scheme.
  • Free car parking (for when you are working in the office).
  • Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
  • Please see our benefits brochure for further information (pdf) .

    The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements.

    If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager.

    To find out more

    To request an informal discussion regarding this post, please contact Graham Tungate by emailing

    Closing date : 11.30pm, 7 August .

    Interview date : 17 August .

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