Customer Service Agent
PhotoBox
United Kingdom
5d ago

Role - Customer Service Agent, Italian speaker

Brand - Photobox

Location - Willen Field Road, Harlesden

Work with us

It takes a particular kind of spirit to work in the PhotoBox group. It’s not for everyone. For a start, we’re a place for self starters and free thinkers.

We thrive on each other’s passion for delivering amazing customer experiences, never standing still and constantly challenging the status quo.

We look for new and better ways to consistently deliver results and wow customers.

We can be chaotic in our methods and while this is something we’re getting better at, the reality is when you join us, you won’t necessarily have clear structures and processes to guide you.

We need people who can carve their own path and even work with others to show us the way. If you see this as the freedom to fly, read on.

What you will get from us is a whole heap of people who want to help you succeed. People who are passionate about seeing our business thrive.

People who want to share what they know and what they’ve learned with you. You’ll get the chance to work on projects that are changing the experience for customers and colleagues, and everyone is welcome.

We’re at an exciting time in our evolution. We’re growing up but not growing old. We want people who can take us to the next level.

People who have been there and done that, but who are up for doing things differently as well. In return we’ll invest all we can in making sure you get the best from our family of brands, because we do everything.

This is a place where you can get your teeth into doing business differently. And enjoy it. Business might be serious, but we don’t have to take ourselves too seriously.

What You’ll Be Doing

This role is at the very heart of our business, and so are you!

Our customers are the most important thing to the PhotoBox Group - they’ll buy personalised

photo products from you over the phone (photo books, wall art, personal memorabilia) asking

for your advice and expertise when creating their special memory... you’ll deliver great customer

service and sort out any minor hiccups’ along the way.

You’ll help our customers create unforgettable memories & emotions that last a lifetime!

Are you ready!?

This is no mean feat, this role will be a great doorway to a fantastic career with PhotoBox if

you’re passionate about delivering the best possible experience to your customers’ day in, day

out.

Not only that, you’ll understand that you also represent our best interests too and sometimes

don your negotiating cap’ to manage your customers’ expectations in a positive manner whilst

achieving the right commercial result for PhotoBox.

Responsibilities : Customer Support

Customer Support

  • Efficiently and effectively handle queries from customers on chat, email, phone and on social media
  • Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
  • Troubleshoot problems and provide technical assistance in order to answer customer enquiries.
  • Liaise with other areas of the company as well as any relevant third parties through appropriate channels
  • Identify and assist to resolve issues arising from customer contact.
  • Provide multi language support as required using our tech support
  • Essential Experience

  • Native Italian spoken and written language skills
  • Amazing customer service skills / experience!
  • Flexible to the changing demands of an ecommerce environment
  • Knowledge of the Italian market and customer base, being able to build solid rapport with this customer group
  • Fast learner, with the ability to get up to speed with product & systems processes quickly.
  • Reliable with excellent time management
  • Have a Can Do’ attitude
  • Desirable

  • 6 months or more experience of working in an inbound customer service environment
  • Experience of working in a fast moving contact centre.
  • Fluency in another language
  • Experience of dealing with online queries via email, phone or live chat
  • Photographic skills or knowledge of photography
  • Personal Attributes

  • Passionate about customer service.
  • Sets high standards for self.
  • Work well within a fast paced team environment
  • Good computer literacy and keyboard skills
  • Excellent communicator, with exemplary written and spoken English.
  • Good grasp of internet technologies
  • The ability to work quickly and accurately
  • The previously mentioned is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the business objectives of the organisation.

    Benefits

    A taste of what to expect as part of the team

  • This role will be based in our factory offices in Harlesden where all the magics happens
  • Car park is provided for employees
  • 25 days Annual Leave (plus Bank Holidays)
  • AXA Private Medical insurance
  • Denplan Private dental insurance (Depending on Grade)
  • Contributory pension scheme
  • Life Assurance that pays out x4 salary
  • Eye Care vouchers
  • Interest free travel loan
  • Cycle2Work scheme
  • Generous credit to spend on our products (varies per brand)
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    About Photobox Group

    Did you know we’re Europe’s leading retailer of personal and personalised products? Our family of brands Photobox, Hofmann and PosterXXL make millions of moments real for our customers around the world.

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