Rehousing Officer
Family Mosaic
London, England
2d ago

About us

At Peabody we’re committed to delivering local services that meet the needs of our residents. Our Rehousing Team, along with our partners and external agencies, help ensure that we can make best use of our homes so we can accommodate the needs of a diverse community with varied housing needs.

About the role

In the Rehousing Team we work closely with our residents, responding to the changes that take place in their lives. If you want to spend your days building relationships, getting to know people and enabling them to manage their own circumstances, then this role is for you.

As part of the Rehousing team, you will be helping residents who are sometimes experiencing challenging times and need advice and support.

As a good listener with attention to detail, and a desire to help others make the most of their lives, you can make a difference.

You will be someone who has :

  • Delivered excellent customer service in previous roles
  • Strong interpersonal skills and a commitment to supporting residents and colleagues.
  • A good understanding of Assignments and Successions
  • Good organisational and planning skills and proven ability to work under pressure and to deadlines.
  • Excellent communication skills both verbal & written with a good standard of numeracy.
  • IT skills, (including Microsoft Office), video conferencing applications and customer relations management applications.
  • Can work both as part of a team and on own initiative and possess self-motivation.
  • Can be flexible to meet service demands and deadlines.
  • Can be flexible in working arrangements and work to a hybrid approach to home and office working
  • Can attend occasional evening meetings
  • Desirable :

  • Knowledge of tenancy and housing law (Homelessness).
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