We are currently looking for a Customer Service Co-ordinator to join our busy team.
Salary : £100 per day
Contract Type : Fixed term 12 weeks
Hours : 9am to 5.30pm Monday to Friday
Customer Service Co-ordinator Duties :
To provide a consistently high standard of customer service to all customers
Respond appropriately and professionally to all customers within the agreed SLA
Handling live customer complaints and queries via calls and emails
Strong work ethic giving full attention to detail and accuracy
Able to solve problems with minimum supervision
Be able to demonstrate a strong customer focus in a fast paced environment
Help customer register online and process their rewards
Communicate with customers about their orders, including any delays or changes in delivery
Keep confidential records and financial information private and secure
Draft / amend winner communication scripts and email message templates, tailoring existing resources for Project Manager approval
Contact and reply to winners by , text and email
Record all contact and process steps with winners via project specific winner tracking documentation / spreadsheets / databases
Monitor promotional email accounts and content management systems, record data and issue replies per agreed time targets
Populate project data reports and keep our business system up to date
Make prize purchases
Prepare prizes for despatch including enclosures, wrapping and postage
Supply winner data to fulfilment suppliers
Handle project issues / problems through investigating and identifying possible causes. Apply remedial actions as agreed by Project Manager
Customer Service Co-ordinator Requirements :
Patient
Able to work in a fast-paced environment
Able to work in a team
Attentive to detail
Excellent written communications and verbal skills
Ability to remain calm and composed in a fast-paced, high-pressured environment
Proficiency with basic computer applications such as Microsoft Windows, Word, Excel
Able to work on deadline
Problem solver
Listening skills
Able to prioritise
Strong administration skills and willingness to be flexible
Excellent interpersonal skills with willingness to co-operate and work effectively as part of a team
Good organisational and multitasking skills
Prior experience working in call centres or as an at home customer service agent
Bilingual language desirable especially, Spanish and Japanese
Minimum 1 year full time experience in a customer service environment or project support role
Minimum A Level education, ideally degree level candidate
Clear, understandable speaking voice. Native English standard language
Accurate spelling and grammar. Clear, understandable written communication skills
Can use MS Word, Excel, Outlook and PowerPoint with good keyboard skills
Good organisation and time management skills
Customer focused
About the Company :
At PromoVeritas we shape and implement prize promotions for major brands such as Cadbury, Kellogg’s, American Express and Pepsi.
We are a team of 30+ legal, marketing, project management, data and logistics experts who manage everything from giving solid legal advice on implementing promotions worldwide, to selecting winners of prize draws, to judging entries for competitions or creating Willy Wonka’ style instant win packs, to contacting winners and arranging their prizes all with an emphasis on compliance, knowledge and consumer care.
There is huge amount of variety, a strong team ethos and the joy of seeing your work on supermarket shelves and websites all around the world.
See our website for more information on us, our work and our clients. Established in 2002, the company is based in Pinner, north London, about 25 minutes from Baker Street on the Metropolitan line tube.
As a result of continued growth, we are looking to recruit high calibre individuals to join our project management team, who will share our passion for promotions and keeping clients and consumers happy.
If you think that you are suitable for this Customer Service Co-ordinator role, please apply now!
