Customer Service Co-ordinator
London, Greater London, Greater London
3d ago

We are currently looking for a Customer Service Co-ordinator to join our busy team.

Salary : £100 per day

Contract Type : Fixed term 12 weeks

Hours : 9am to 5.30pm Monday to Friday

Customer Service Co-ordinator Duties :

  • To provide a consistently high standard of customer service to all customers
  • Respond appropriately and professionally to all customers within the agreed SLA
  • Handling live customer complaints and queries via calls and emails
  • Strong work ethic giving full attention to detail and accuracy
  • Able to solve problems with minimum supervision
  • Be able to demonstrate a strong customer focus in a fast paced environment
  • Help customer register online and process their rewards
  • Communicate with customers about their orders, including any delays or changes in delivery
  • Keep confidential records and financial information private and secure
  • Draft / amend winner communication scripts and email message templates, tailoring existing resources for Project Manager approval
  • Contact and reply to winners by , text and email
  • Record all contact and process steps with winners via project specific winner tracking documentation / spreadsheets / databases
  • Monitor promotional email accounts and content management systems, record data and issue replies per agreed time targets
  • Populate project data reports and keep our business system up to date
  • Make prize purchases
  • Prepare prizes for despatch including enclosures, wrapping and postage
  • Supply winner data to fulfilment suppliers
  • Handle project issues / problems through investigating and identifying possible causes. Apply remedial actions as agreed by Project Manager
  • Customer Service Co-ordinator Requirements :

  • Patient
  • Able to work in a fast-paced environment
  • Able to work in a team
  • Attentive to detail
  • Excellent written communications and verbal skills
  • Ability to remain calm and composed in a fast-paced, high-pressured environment
  • Proficiency with basic computer applications such as Microsoft Windows, Word, Excel
  • Able to work on deadline
  • Problem solver
  • Listening skills
  • Able to prioritise
  • Strong administration skills and willingness to be flexible
  • Excellent interpersonal skills with willingness to co-operate and work effectively as part of a team
  • Good organisational and multitasking skills
  • Prior experience working in call centres or as an at home customer service agent
  • Bilingual language desirable especially, Spanish and Japanese
  • Minimum 1 year full time experience in a customer service environment or project support role
  • Minimum A Level education, ideally degree level candidate
  • Clear, understandable speaking voice. Native English standard language
  • Accurate spelling and grammar. Clear, understandable written communication skills
  • Can use MS Word, Excel, Outlook and PowerPoint with good keyboard skills
  • Good organisation and time management skills
  • Customer focused
  • About the Company :

    At PromoVeritas we shape and implement prize promotions for major brands such as Cadbury, Kellogg’s, American Express and Pepsi.

    We are a team of 30+ legal, marketing, project management, data and logistics experts who manage everything from giving solid legal advice on implementing promotions worldwide, to selecting winners of prize draws, to judging entries for competitions or creating Willy Wonka’ style instant win packs, to contacting winners and arranging their prizes all with an emphasis on compliance, knowledge and consumer care.

    There is huge amount of variety, a strong team ethos and the joy of seeing your work on supermarket shelves and websites all around the world.

    See our website for more information on us, our work and our clients. Established in 2002, the company is based in Pinner, north London, about 25 minutes from Baker Street on the Metropolitan line tube.

    As a result of continued growth, we are looking to recruit high calibre individuals to join our project management team, who will share our passion for promotions and keeping clients and consumers happy.

    If you think that you are suitable for this Customer Service Co-ordinator role, please apply now!

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