Accounts Receivable Rep. (credit & collections) - French
Thermo Fisher Scientific
Paisley, United Kingdom
4d ago

Job Title : Credit & Collections Representative

Reports To : Finance Accounts Receivable Team Leader / Manager

Job Track : Associate

Location : Paisley

No. of Direct Reports : 0

Position Summary :

  • Responsible for the collection of debt on allocated portfolio of customers
  • Responsible for the calculation, approval and maintenance of credit limits for new and / or existing customer accounts
  • Performs regular order hold review and decision making regarding order release
  • General credit control account administration
  • The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and enthusiasm to achieve KPIs
  • Key Responsibilities :

  • Perform and evaluate credit checks on new customer accounts according to company policy
  • Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and Sarbanes-Oxley requirements
  • Proactively contact customers, primarily by telephone, in regards to payments to ensure invoice processing and timely payments have been scheduled;
  • plan and prioritise customer calls regularly to maximise collections on the largest open invoices

  • Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details
  • Update ERPs manually credit limits, placing accounts on hold etc.
  • Work with local Sales, Customer Services and Team Leader to solve problem accounts and determine when accounts should be placed on hold
  • Carry out appropriate hold activity directly on allocated accounts; monitor all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured.
  • Liaise with other departments and communicate credit hold decisions to relevant business units / departments

  • Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers
  • Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution
  • Assist with the company’s e-invoicing process, if relevant
  • Assist the cash application team where needed
  • May assist in the training of new employees joining the Invoice-to-Cash (ItC) Department
  • Ensure the performance of all tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements
  • Various ad hoc responsibilities / tasks may be assigned from time to time by Team Leader
  • Skills Required :

  • This position interacts with various levels of internal and external customers, and therefore requires good communication skills and judgement, tact and diplomacy with in troubleshooting problems and communicating status
  • A high level of proactivity to contact customers to chase overdue debt is expected, especially on the phone communication
  • Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work
  • Accuracy is required in performing all functions of this position
  • Effectiveness in this role requires a thorough working knowledge of relevant accounting systems, policies and procedures
  • System knowledge is essential to perform this role effectively and efficiently
  • Contacts :

  • Has contact with various levels of company employees and external customers
  • Minimum Requirements / Qualifications :

  • Educated to higher / standard grade level
  • ICM qualification is preferred, but not essential
  • Previous experience ideally operating in a busy accounts or customer service function dealing with Governmental as well as Commercial customers is required
  • Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and management is required
  • Proven attention to detail and accuracy is required
  • Relevant software application proficiency strongly preferred (e.g. Oracle E1, SAP, CForia, etc.)
  • Non-Negotiable Hiring Criteria :

  • Excellent computer skills and knowledge of the Microsoft Office software (Outlook, Excel, PowerPoint, Word, etc.)
  • Fluent in English and French
  • Location & Working Conditions :

  • Paisley, Shared Service Centre
  • Works in an office environment
  • May, on a continuous basis, sit at desk for long periods of time, with considerable interaction on the telephone and regular viewing of computer monitor
  • Potential visits to customers may involve travel
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