IT Analyst
Leicester, GB
4d ago

Position Description

Great brands have a great story. Ours is legendary.

In 1854, Elisha Otis travelled to the New York World's Fair to promote his new invention. Standing high above the crowd on a platform elevator, he ordered the retaining rope cut.

The crowd cried out. His safety brake held. And in that moment, one man changed the world's perspective on what's possible, sending it rising up.

Would you like to join a truly international, talent driven company with values that focus on Performance, Quality, Innovation and Employee Opportunity?

What are we looking for?

Otis is currently recruiting for am IT Analyst The main goal of this role is to provide first and second line IT support, assist with equipment installations, help with IT compliance related tasks, and lead on minor IT related projects.

As a IT Analyst, you will :

  • Assist users with first and second line support
  • Monitor the Helpdesk queue and distribute tickets as appropriate
  • Monitor and action service requests
  • Actioning starter and leaver requests
  • Helping with minor projects
  • Help organize server cabinets
  • Ensure IT related compliance tasks are completed
  • Help document current processes and identify weaknesses
  • Any other administration duties that may be required
  • Required Experience

    To be successful in this role you will :

    Experience and success in an IT environment

    Used to working within a national company, with a customer service focus

    Strong IT skills across Microsoft packages Word, Excel, Outlook, PowerPoint, Visio)

    IT related qualification

    Own car plus a full clean driving license

    Experience organizing server cabinets to a high standard

    Employer Description

    Otis Elevator Company is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways.

    Otis is a wholly owned subsidiary of United Technologies Corporation. Headquartered in Farmington, Connecticut, USA, Otis employs more than 60,000 people, offers products and services in more than 200 countries and territories and maintains more than 1.

    35 million lifts and escalators worldwide.

    We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.

    Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-

    class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.

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