Student Complaints Manager
University of Bath
Bath, England, UK
3d ago

We are seeking a well-organised administrator to support and monitor the University’s central processes relating to student complaints.

The role will assist with the investigation of student complaints, draft correspondence and reports, provide internal training and advice, and contribute to reviews of policies and procedures.

You will also undertake some committee servicing.

This is a part-time role (18.25 hours per week), hours to be agreed, for a fixed-term period until August 2021.

Informal enquiries about this role may be directed to Angela Pater, Deputy Director, Academic Governance and Compliance (amp55 bath.ac.uk).

We have made a positive commitment towards gender equality and intersectionality receiving a Bronze Athena SWAN award, and we are actively working towards a Silver award.

We are a family-friendly University, with an increasingly agile workforce, we are open to flexible working arrangements.

We’re also proud to be a disability confident leader and are happy to discuss any reasonable adjustments you may require.

We are an Autism Friendly University. Please speak to our Ambassador for Autism on how we endeavour to adapt our process for you.

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