As an EMEA Field Application Specialist you will support customers by providing expert advice and application support, develop solutions and respond to customers’ technical / process questions in order to develop collaborative relationships with our customers, and help drive the industry forward.
Organize and deliver product demonstrations, training, sites visit and follow ups.
Provide pre and post sales technical support to customers and sales teams on products, reagents and cell therapy workflows.
Design-in new products for customers moving from open to closed systems, or scaling their processes, and where possible perform proof of concept runs
Develop good long-term customer relationships, and high customer satisfaction whilst utilizing to optimum level resources in the team and Company / GE businesses.
Troubleshoot customer technical issues and add value to GE’s customers by identifying continuous improvement opportunities in their manufacturing processes and designing and implementing innovative process enhancement.
Ensure exhaustive reporting of all on-field activities and customer contacts on SFDC.
Collaborate with regional and global FAS team to deliver support to global customers
Develop and maintain relationships with the regional commercial and marketing teams, as well as the global product managers and R&;D organizations.
Design, develop and deliver training courses, theoretical as well as practical, in the field of cell therapy
Collect customer and market feedback from the field and channel it to internal team and relevant departments
Collaborate with colleagues from the wider life sciences team to identify and develop complete solutions for customers.
Role Summary / Purpose
The EMEA Field Applications Scientist (FAS) is responsible for supporting sales of complex technical products, solutions and / or services into the Cell and Gene Therapy (CGT) markets of the EMEA region.
With a deep understanding of the requirements of cell therapy manufacturing, you will build strong relationships with key customers.
Location is flexible, as long as you close to an airport, as there is frequent travel involved- approximately 75%.
Qualifications / Requirements
Degree in Cell Biology
2 5 years experience within the cell therapy industry and experience of working in a cell therapy process development lab / GMP facility
Strong problem solving and critical thinking
Fluent in English
Able to travel 75% of the time