IT Operations Analyst - End User Services
Drax
Selby, GB
5d ago

IT OperationsAnalyst End User Services

Selby

At Drax, we’re a changing business with big ambitions for thefuture. We generate 11% of the UK’s energy supply and we’re committed toenabling a zero carbon, lower cost energy future using renewable andsustainable sources.

Workingwithin the IT Operations team, you’ll be supporting 2000+ users across the DraxGroup. The rightcandidate will be excited about the opportunity to contribute to theconfiguration, maintenance and operation within the End User Servicestechnology tower, as well as working in project teams to deliver new systemsand functionality.

Day-to-day as anIT Operations Analyst joining a multi-site team working across our UK offices,you’ll be installing, configuring and testing components within unifiedcommunications and end user computing.

This will also involve providingday-to-day maintenance, as well as monitoring performance, capacity andavailability. You’ll be contributing to the overall user experience of ITsystems for colleagues across the Group, so you must be able to demonstrate acustomer centric approach to service delivery.

To be successfulin securing this role you must have significant, hands-on experience of thedesign, implementation and support of End User Services including :

  • Converged technology / Unified Communications
  • End user compute including SCCM, Powershell, Group Policy and / or Orchestrator
  • Collaboration tools
  • Telephony services
  • Contact centre technologies
  • Monitoring, event management and other operational tools
  • A background in delivering services that are directly focused on the customer experience and business outcomes
  • Actively keeping up to date with the latest technologies and understand how these could benefit a business
  • For more information or the full job description for our IT OperationsAnalyst End User Services role, please email briony.king opusenergy.com.

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