IT Technology Apprentice
Primary Goal
Coventry, West Midlands, United Kingdom
5d ago

You don't need to go to university to kickstart your career!

By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology.

At the same time, you will gain amazing industry recognised Microsoft qualifications without the need of going to college : -

  • Microsoft MTA Server Fundamentals
  • Microsoft MTA Networking Fundamentals
  • Microsoft MTA Software Development Fundamentals
  • Microsoft MTA Mobility & Devices Fundamentals
  • BCS Business Processes
  • We are recruiting on behalf of Freeman where you will gain valuable experience and a Level 3 Infrastructure Technician qualification.

    We pride ourselves on the support we give our apprentices, you won't be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer.

    Who you'll be working for :

    Freeman is the world's largest brand experience company. They help their clients design, plan, and deliver immersive experiences for their most important audiences.

    Through comprehensive solutions including strategy, creative, logistics, digital solutions, and event technology, Freeman helps increase engagement and drive business results.

    What makes them different is their collaborative culture, intuitive knowledge, global perspective and personalized approach, gained from their 90 years as an industry leader.

    Freeman is a family-owned company with 90+ locations worldwide, and over 7,000 employees, 2,000 of which are located outside of the US.

    Freeman is a great place for great people to do great things!

    What you will be doing :

    Freeman is looking for a new addition to their team. All existing Managers started their career as IT apprentices within schools and businesses focused on IT Infrastructure.

    The successful candidate will be mentored and guided by the Managers who understand the technology industry and take time to mentor and support their employees.

  • 1st Line Support in resolving problems associated with Windows 10 and Mac operating systems.
  • Supporting the IT Helpdesk in diagnosing IT issues and implementing fixes on-site and using remote connection tools.
  • Installing new software and hardware where required.
  • Assisting in system upgrades and maintenance.
  • Liaise with 3rd party suppliers.
  • Follow the correct asset management process when allocating IT equipment ensuring the database is updated accordingly.
  • Supporting the team and end-users with mobile devices - Android, and iOS.
  • Using an IT Ticketing System to manage workload and tasks.
  • Supporting Wireless Access Points
  • Supporting Server equipment and Server operating systems.
  • Supporting Network equipment.
  • Customer-focused ensuring IT issues are resolved prompted and / or escalated where required.
  • The training that you'll be provided with :

    As a Primary Goal apprentice, you will have access to :

  • Comprehensive digital pre-apprenticeship induction programme (including health and safety, safeguarding, PREVENT, technical and curriculum specifics)
  • Level 3 Infrastructure Technician apprenticeship standard (Networking and Architecture, Mobile and Operating Systems & Security, Cloud Services, Coding and Logic, Business Processes)
  • e-learning training materials
  • Specialist vendor and technical certificates
  • Access to practice labs to develop technical competency
  • 12 training days with Tablet Academy (specialist technology curriculum partner)
  • Curriculum knowledge base (lesson plans, resources etc)
  • Monthly assessor visits and competency checks
  • Support desk (technical, curriculum and pastoral)
  • Personal Learning and Thinking Skills and Key Skills development
  • Employment Rights and Responsibilities module
  • You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support.
  • Our apprentices love being able to help each other!

  • As one of our apprentices, you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.
  • What we are looking for :

    1. Adaptability - Effectively adapts to changing work environments. Remains flexible in spite of adversity. Embraces change from the current environment to the desired future state.

    Adapts effectively to changing technology and changing job demands.

    2. Resourcefulness - Takes steps to improve processes, correct errors, and expand overall products or services in order to meet the customer's changing needs.

    Strives for continuous improvement and ultimately perfection by identifying opportunities and accessing risks. Supports an environment that is conducive to change and fosters a free exchange of ideas to improve processes.

    3. Customer Focus - Provides excellent customer service to clients, vendors, and / or fellow Freeman employees. Responds promptly, professionally, effectively, and efficiently to internal and external customer needs.

    Manages difficult or emotional situations. Recognises sense of urgency in responding to needs. Follows up to ensure requests, needs, and commitments are met consistently.

    Displays an attitude of friendliness and service towards our customers and a willingness to make the extra effort to satisfy their needs.

    4. Dependability - Meets deadlines and commitments to ensure the job gets done. Consistently completes assignments in an accurate and timely fashion.

    Commits to long hours of work when necessary to reach goals. Demonstrates ability to work independently. Meets deadlines and performs at an expected level in typical circumstances as well as unexpected circumstances.

    5. Ethics - Exemplifies and integrates Freeman's code of ethics into all aspects of management. Supports and upholds the organization's standards and values.

    Demonstrates honesty, reliability, and professionalism. Maintains the highest ethical standards in Company policy and employee conduct.

    Discourages violation of ethical conduct. Ensures sensitive information remains confidential.

    What your working week will look like :

    Business hours are flexible due to the nature of Freeman UK business. Extended business hours and weekends will be required.

    This position may require early morning and late nights. Core hours are 08 : 30 until 17 : 00.

    Annual Wage :

    Starting at £9,000 per annum and progressing through to £11,000 with positive incremental milestones towards apprentice and progression in the workplace

    Expected Duration : 18 months

    18 months

    Possible Start Date :

    Immediate start

    Desired Qualifications :

    We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or functional skills level 2 in English and Maths.

    Where a Primary Goal apprenticeship can take you :

  • This is a great opportunity for you to develop skills that will enhance your career in IT.
  • With a Primary Goal apprenticeship, you will gain the knowledge to be able to move into a technical or curriculum-focused role.
  • The opportunities are immense!

  • We also offer a progressive step in some cases, onto our level 4 network engineer apprenticeship programme!
  • So, what are you waiting for? Apply today, because tomorrow is your future!
  • PLEASE NOTE that we will require a copy of your personal CV.

    Disability Confident : Primary Goal is committed to be a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview.

    Please discuss any requirements which you may have with the Recruitment Team.

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