Experienced Scheduler/Field Supervisor
Home Instead, Inc.
London Borough of Waltham Forest, United Kingdom
3d ago

Company Description

Home Instead Senior Care is the world’s leading provider of non-medical care and companionship services for older people.

With minimum visits of one hour, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide.

This award-winning service is a family run business and we are seeking a Scheduler / Field Supervisor who can help ensure our ethos of delivering exceptional care is being consistently delivered.

We are looking for someone who has experience of working in a care setting, has good organisational skills and wants to work for a care company that puts the highest quality care first.

This exciting role offers future career progression within our successful and growing team structure.

Job Description

The Scheduler / Field Supervisor is expected to perform a variety of duties. You will work as part of a senior team who are responsible for helping support Clients and CAREGivers in order to provide the highest quality service to clients.

  • Develop and maintain positive relationships with clients, their families, professionals and our wonderful CAREGivers
  • Schedule CAREGivers on a weekly basis and monitor and review daily
  • Visit clients to assess their care needs and review their care planning
  • Deal with the day to day queries relating to Client and CAREGivers wellbeing
  • Liaise with the Care Manager and senior team
  • Being part of our on-call team
  • Motivation : At Home Instead our drive to improve the quality of living for each of our clients sits at the heart of everything we do.

    The successful candidate will be equally driven by a passion to help improve people’s lives. This role requires an ability to prioritise and sometimes work at a quick but thorough pace to ensure clients and CAREGivers are well supported.

    Knowledge : You will need to have a good understanding and experience in the Health & Social Care field and the needs of the elderly.

    Communication Skills : Working with our clients requires diplomacy, good listening skills as well as being a clear and concise communicator.

    CAREGivers require support, direction and understanding.

    Personable : Working with elderly clients requires great time keeping, excellent listening skills, patience, calmness, politeness, empathy and compassion and being highly professional.

    Organised : This role requires someone who has excellent organisational skills, is unflappable, able to prioritise, focus and has a sense of urgency, whilst remaining calm under pressure.

    Technology : It is expected that the individual is confident in using mobile technology, Excel, Outlook and willing to be trained on our in-house database People Planner.

    Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

    If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

    We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

    This role is subject to DBS enhanced disclosure.


  • Level 3 NVQ in Health and Social Care or equivalent.
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