Senior Technical Claims Handler
Markerstudy Group
Manchester, UK
2d ago

Overview

Senior Technical Claims Handler working within our Large Loss Team.

Pro-actively handle a portfolio of motor claims consisting of mainly high value bodily injury.

Working within a team and being a central referral point for technical issues, advising on strategy, tactics and key developments.

Assist in targeted reviews to ensure best practice and best outcomes.

Responsibilities

  • Managing claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels.
  • Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation
  • Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs & / or any Court timetable.
  • Attendance at Trials and conferences with Counsel where appropriate.
  • Adherence to and engagement with Reinsurers and all associated Large Loss procedures.
  • Full adherence to authority limits
  • Developing and maintaining effective relationships with colleagues and business partners.
  • Undertaking general claims tasks, as required.
  • Adhering to agreed personal authority limits, referring to line manager / Large Loss Team for authorisation where activity exceeds such limits.
  • Ensuring compliance with all regulatory requirements (including treating customers fairly principles).
  • Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
  • Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
  • Act as a technical referral point within team and through the business, to ensure technical queries and referrals are managed within SLA’s
  • Pro-actively managing personal training and development requirements.
  • Undertaking general claims tasks, as required.
  • Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
  • Where applicable, to ensure that GDPR, FCA, TCF and other regulatory requirements are met.
  • Qualifications

  • Strong and current working knowledge of personal injury claims with a handling experience in serious injury of at least 5 years.
  • Strong technical knowledge and, where applicable, the application of Discount Rate, Care Claims and any other heads of claim applying to serious injury claims.
  • Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity.
  • Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential.
  • Knowledge of current, relevant Case Law
  • Ensuring compliance with all regulatory requirements (including treating customers fairly)
  • Strong customer service and communication skills
  • Ability to manage and prioritise own workloads
  • Good communicator and the ability to coach and support colleagues on technical topics
  • Willingness to develop self and new skills
  • Ability to work with flexibility in a proactive claims environment
  • Good market knowledge
  • Good commercial awareness
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