Implementation Manager, Mid-Market
Procore Technologies
London, Greater London, England, United Kingdom
14h ago

Procore is expanding our Customer Success team and we’re looking for Implementation Managers to build long-lasting partnerships with medium-sized business customers, helping them onboard and grow with Procore.

You’ll develop roll-out strategies, execute implementations, conduct trainings, and increase product adoption all while contributing to a growing team and office.

This role is a mix of independent work and partnering closely with Account Executives, Product, and other Customer Success team members.

While our Customer Success team works closely with all levels of our organisation, including our Sales team, this is not a sales position nor does it include any direct selling-related tasks or activities.

Our Implementation team is solely focused on ensuring Procore's customers are well supported, educated, and fully adopted on our platform.

This position will report to the Team Lead, Customer Success and is based in our London office. We’re looking for candidates to join us immediately.

What you’ll do :

  • Transform new customers into Procore experts and evangelists by conducting in-person and online training, providing support, roll-out planning, and relationship management
  • Provide the highest level of service and support to Procore’s customers through diligent communication
  • Provide fellow team members with mentorship and support, enhancing best practices and skills
  • Collaborate cross-departmentally, connecting customers with Product Managers, Account Executives, and Customer Success Managers to further customer success and Procore’s evolution as a market leader
  • Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices
  • 5-10% travel to visit customer sites, attend industry events, and more!
  • What we’re looking for :

    Tech industry sophomores looking for a new challenge :

  • Bachelor’s degree is preferred or equivalent work experience
  • 2+ years experience managing implementations, including onboarding, training, and new client relationships focused on Mid-Market clients
  • Previously managed implementation of SaaS software platforms including onboarding, training, and new customer relationships
  • Understanding of complex web and mobile applications utilised for documentation management, project management, or similar
  • Construction pros looking to transition into a fast-paced software company :

  • Experience in a project administration or management role within the construction industry including Project Engineer, Project Manager, Assistant Project Manager, and Project Administrator
  • Procore platform users (highly preferred, not required)
  • Must be technology evangelists and promoters of modernising the Construction industry
  • About Us

    Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centres, airports, housing complexes, and more.

    At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas.

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