Senior Customer Assistance Representative The Sr. Customer Assistance Rep. will provide a high level of customer service by assisting both internal and external customers, primarily face-
to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-
up in a large home city branch. Saturday and Sunday from 7am-4pm with a 30 minute break given each shift worked. Take incoming calls-
reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A / Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-
ins and exit kiosk transactions Effectively market the company while picking up customers up and / or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and job-
related duties as assigned Equal Opportunity Employer / Disability / Veterans Must be at least 18 years of age Must have a High School Diploma or GED Must have at least 6 months of prior customer service experience Must have a valid US driver's license Must have a basic level experience and understanding of a PC and Microsoft Office products Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Apart from religious observation, must be able to work Friday, Saturday and Sunday from 7am-4pm
Julie is celebrating a career anniversary few can claim : 45 years.