Contract Type - hours per week
Employment Type -
glh stands for great london hospitality - Our ambition is to become the world's best-managed hospitality company, delivering the best guest-
centred experience in the industry. We aim to recruit and develop wonderful people who are able to deliver memorable moments to our guests.
Currently we are recruiting for Front of House Team Members across our six Central London Thistle Hotels. If you'd like to find out more apply now and we'll contact you to discuss.
Our Front of House Team Member is an essential point of contact for all of our guests, they will always deliver a warm welcome, ensuring guests receive a quick, efficient and professional service.
The Front of House team make that all-important first impression. Taking the opportunity to really get to know the guest and anticipate their needs, they are always ready to go the extra mile for our guests.
JOB RESPONSIBILITIES / MAIN DUTIES
Acting as a point of contact for guests, dealing with any queries both in person and on the phone
Conducts a friendly and efficient check in and check out
Ensures any arrivals requests are communicated to the relevant person and carried out
Maintains guest profiles in the Hotel Property Management System, ensuring information is up-to-date and accurate
Gets to know regular guests and takes steps to personalise guest stay to build guest loyalty
Promotes upgrades and upsells hotel products and services where appropriate to drive revenue
Has full knowledge of hotel facilities and services as well as those in the local area
Makes arrangements for early arrivals and room moves as required
Monitors the Reception inbox and replies to emails from guests, colleagues and third party suppliers
Carries out handover at start and end of shift with Housekeeping and other relevant departments
Carries out general administrative tasks including, but not limited to; Advance purchase bookings; City Ledgers; Checking rates and reservations;
checking backups for bookings; Room allocations; Running credit limit reports; VIP rooms and specific requests
Highly Guest Focussed with a passion for great service and a drive for guest satisfaction
Comfortable in a front line role facing the public
Empathetic and able to build relationships
An open personality who is relaxed and natural in their interactions
Accurate with good attention to detail
Able to create a positive first impression and be an ambassador for the brand and glh
Excellent communication skills
Total commitment to customer service
High standards of grooming
Experience in a similar role is desirable but not essential as full training will be given
Ability to multi-task
What's in it for you?
Competitive starting salary and Holiday entitlement
Discounted hotel rates for yourself and your family across the Guoman and Thistle group
A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
The opportunity to work within an organisation committed to personal and career development
Pension and Healthcare schemes
Uniform (where applicable) and meals on duty