Head of Supporter Experience
Morgan Hunt Group
London, GB
2d ago

LondonPermanent£55,000 a yearWe are working with a huge and high profile disability charity in London on their exciting Head of Supporter Experience vacancy.

As part of their five-year strategy, they have set extremely ambitious goals to significantly raise their profile and grow their fundraising income.

A key focus of this will be invigorating the supporter experience, increasing and deepening their database and networks, improving the lifetime value of their supporters and working across the charity to maximise all supporter engagement opportunities.

Against the backdrop of their recent rebrand and accessible website, a new data team, CRM system and plans to launch a major consumer campaign you will be responsible for framing all supporter engagement activity and play a key role in setting the agenda for their public profile.

You will lead a team of 6 people in the Individual Giving team and work closely with the Director of Trading & Commercial Development as well as with colleagues in Marketing & Communications, Digital Data and Insight.

The Head of Supporter Experience will lead on developing and delivering a new strategy to ensure an exceptional and unified supporter experience as well as being the expert in data-

led supporter marketing and communications, driving innovation to improve personalised journeys that increase loyalty, retention and life-

time value.You will also play a key part in the development and implementation of the charity's first major long-term integrated marketing strategy.

This is therefore an incredible opportunity at an exciting time to be joining their amazing organisation.You will bring substantial experience of leading, motivating and developing a diverse team to deliver and exceed targets, and of championing fundraising and enhancing the supporter journey.

You will have extensive experience of marketing / direct marketing with significant responsibility for driving growth. You will have a track record of innovation in generating income and of launching and delivering successful new projects and ways of working and be an outstanding communicator with strong influencing skills that ensure positive and sustainable internal and external relationships.

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies.

Morgan Hunt is an equal opportunities employer job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact : Tony WilliamsTelephone Number : 020 7419 8900Date Added : 04 / 07 / 2019

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