At AXA, we rely on the talent, courage and resilience of our people to succeed. That’s why we are open, supportive, challenging and empowering.
We encourage our people to learn and grow their career in the direction that’s right for you.
We genuinely care about people. That's why we’re restless about making our customers' lives better.
As part of this, we’re recruiting for Customer Service Representatives to join our Tunbridge Wells team.
What you'll be doing
We'll invest in you from day one and you'll receive the full training and support you need to make a difference. Our Development Framework gives you clear career progression and you’ll be rewarded with pay increases for your achievements.
Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification -
paid for and supported by AXA.
Meet the team - find out what it's really like to work in Customer Service (where we bust some of the myths!)
The work is very fast paced and you'll need to be resilient as the job can sometimes be busy and pressurised. Working in a team of around 10-
12, you’ll take on average 25-30 calls a day. Our customers will be calling you when they need your advice and support most, so helping people and giving them the best experience possible, will matter to you.
You’ll be part of a great team, who'll support you as you gain experience in handling a wide variety of queries over the phone.
You'll use your judgement to support and advise. You'll take responsibility for gathering information and finding out answers on behalf of your customers.
You’ll put your customer’s interests at the heart of every decision you make.
Our Customer Service phone lines are open 8am-8pm Monday to Friday, and 9am - 5pm Saturdays and Bank Holidays. You'll know well in advance the shift patterns you will be working each week but you will need to be able to commit to working flexibly, based on your customers’ needs.
You'll be talking to people who are going through health problems (from physio to cancer treatment) and advising them on their claim.
Sometimes you'll need to decline a customer request too. Your natural empathy and discretion will mean you will treat with them kindness, concern and above all professionalism.
You'll demonstrate your strong communication skills through talking clearly and listening. You'll complete notes about your calls accurately and on time.
Before you join your team you'll have up to 10 weeks of training to make sure you're ready with the knowledge (including medical terminology you'll soon know the difference between an endoscopy and an arthroscopy!) and confidence to support our customers.
The training will include the various computer systems you'll need to be familiar with, as well as how to use our telephone system.
You'll need to be proficient at using a computer. Experience in talking to people at the same time as navigating a computer would be useful.
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.
But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things nationally and internationally.
You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.
Proud to be part of the AXA Group, the number one global insurance brand, a worldwide leader in financial services, AXA PPP healthcare is leading the way to better health.
We’re one of the UK's largest and most experienced private medical insurance providers, and we’ve been helping people access the medical care they need, when and where they need it, for over 70 years now.
What We Offer
Depending on your experience you'll start on £18k-£21k with the potential to rise to £23,658 in approximately 2 years (this is based on your performance and other variables)
23 days holiday each year (rising with length of service) there’s also the flexibility to buy up to 5 additional days or sell up to 3 days
An annual bonus, based on performance
Private medical insurance (after a qualifying period), pension scheme and life insurance
Wide range of flexible benefit options
Up to 35% discount on AXA products and access to a wide range of retail discounts
Comprehensive training with on-going support and development opportunities
During the 10 week training period, we'll generally not be able to accommodate any holiday.
We're an Equal Opportunities Employer