American Express Global Business Travel (GBT) / HRG is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travellers are present where and when it matters.
We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organise meetings and events, and deliver business travel consulting.
We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers.
Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations.
As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.
Get ready to make impressions that will last.
To provide efficient servicing of UK venue finding, event planning and related requirements on behalf of HRG clients, in accordance with the client's policy and minimum service level agreement.
To provide a service that will be perceived as excellent.
Key Areas of Responsibility :
Customer service : to communicate cheerfully with clients and convey a positive attitude, both by phone, and, where required, face to face meetings.
Venue Finding : to advise on destination and venue suitability in relation to client specification / policy, and provide proactive advice on recommended alternatives
Negotiate rates with suppliers, using Destination Management Companies, & Central Reservation Offices where necessary, to the advantage of the client and HRG UK.
To respond to enquiries in accordance with current minimum service standards
To provide clients with accurate Proposal / Confirmation documentation in accordance with client policy and current procedures
To ensure valid supplier or HRG contracts are signed by the client
To record all enquiry / confirmed booking details and ensure all booking files are maintained accurately in accordance with current procedures and invoicing requirements
Work proactively to confirm pending enquiries in order to maximise profitability
To communicate with other departments as required in relation to the enquiry / confirmed booking
To provide ongoing liaison with suppliers as required in relation to the booking until event invoicing is completed
Undertake site inspections or occasional provision of on-site assistance if required / agreed with key clients.
To maintain product knowledge / develop expertise through site visits and educationals as appropriate and maintain supportive literature / material on destinations and venues
Escalating all service or supplier complaints to Manager / section leader in accordance with current procedure
Qualifications & Skills Required :
Good UK venue / destination knowledge, ideally gained through providing conference planning / venue sourcing services.
Positive, helpful attitude reflected in all telephone and personal communication, engendering confidence in the service
Enjoy working with people / understanding of what makes 'good customer service
Team player - appreciation of shared goals and objectives
Strong organisational skills
Able to prioritise and work well under pressure - react well in a fast, frantic environment
Sound knowledge of UK geography
PC literate; competent in Windows / Word / Excel
Good business letter composition
Numerate, with knowledge of basic principles of negotiation
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-
discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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