Customer Services Administrator
Egemin Automation
Banbury, Oxfordshire, UK
3d ago

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located across the globe.

Dematic has implemented more than 4,500 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Grand Rapids, MI, Dematic is a member of KION Group, a global leader in industrial trucks, related services, and supply chain solutions.

Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers.

The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation

The Role

  • Key support contact for Concur (Customer Services users)
  • Verifying expenses entered by engineers prior to payment, in accordance with company expenses policy
  • Entering expenses into Concur where required
  • Raising jobs for all chargeable work completed by CS engineers and promptly entering onto engineers’ work planner
  • Entering all hours for mobile engineers
  • Entering all overtime hours for resident engineers
  • Extracting timesheets from Concur for storing in shared file locations
  • Collating timesheets for all completed non-chargeable contract jobs
  • Point of contact for all matters relating to hours and expenses for all CS engineers

    What We Are Looking For

  • Working experience in a similar role
  • Detailed knowledge of all rules within company expenses policy
  • High level of accuracy and attention to detail
  • Ability to manage own time and meet deadlines
  • Able to prioritise and work well under pressure

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