Quality and Compliance Agent - Maternity Cover
Trustpilot, Inc
5d ago

Q&C Agent for English Speaking Markets (Maternity Cover)

This is a maternity cover role for 10 months (extension is possible)

As our UK Quality & Compliance ( Q&C ) Agent you will be responsible for supporting our English speaking community and enforcing our guidelines and defend and protect our brand.

You will work closely together with the Q&C agents based in London and you will also have a close relationship with the Global Q&C Teams.

You will be based in our London office and will be reporting to the Global Director of Q&C Operations in Vilnius.

Your responsibilities :

  • Working independently with daily communication and support from our compliance teams.
  • Solving any issue regarding reported reviews in the English speaking markets and ensuring that the reviews on our site comply with our guidelines.
  • Taking co-ownership of the market with other agents and helping with escalated cases either in writing or on the phone.
  • Daily collaboration with other offices (agents and managers) to solving any issues regarding reported reviews in the English speaking markets.
  • Handling other market tasks, including assessing template invitations and assessing whether companies comply with our guidelines.
  • Helping build Trust & Transparency in your market through educating both users and companies on how Trustpilot operates including our Guidelines and processes.
  • Being a Trust Ambassador by nurturing relationships with colleagues in other departments, and assisting projects aimed at increasing trust and transparency.
  • Helping improve and maintain our model answers and compliance-related content for communicating with our community.
  • As needed, helping other team members handle cases in different markets.
  • Skills :

  • Excellent written language skills in English.
  • Preferably minimum of 1 year compliance or similar experience
  • Good understanding of Quality & Compliance operations & processes.
  • Excellent written communication skills, & an ability to understand the nuances of communicating with UK businesses & consumers.
  • Great stakeholder management, as you will be engaging across departments.
  • Able to work independently & juggle multiple tasks at once. A proactive approach to task & issue handling.
  • Conflict management skills & an ability to communicate politely in all situations.
  • Process oriented & a keen eye for detail.
  • Ability to structure & prioritize your time.
  • A can-do person who works efficiently & takes pride in answering every case.
  • Apply
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