Kiehl's Part Time Customer Representative - Oxford Boutique
UK - England - South-East
24d ago

Kiehl’s Customer Representative - Oxford

Kiehl’s is an ever-growing company with an entrepreneurial spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve.

If you share our ideals, we’d love to welcome you to our family.

As a Kiehl’s Customer Representative (KCR) you are the face of Kiehl’s and the first point of contact with the patron. This role requires a sense of luxury as you assist the patron with finding the product or service that is perfect for them.

You will be responsible for driving retail sales within your store and working as a team to hit store targets.

Master Category Knowledge

Have a full understanding of all Kiehl’s products and services

Attend, engage and participate in all brand training, and implement afterwards

Monitor Icon products on a daily basis

Be aware of competitor’s products and activity, communicating relevant information to line manager

Have detailed knowledge and awareness of the beauty market

Execute Business& Operations

To be fully aware and accountable for achievement of personal targets.

Complete all personal paperwork accurately, legibly and on time

Be aware of and abide by store rules and regulations

Closely monitor stock levels, following retailer guidelines, raising issues to line manager

Assists the line manager and store management team in all aspects of the business

Prepare well for launches / activity

Drive Selling Process / Techniques

Deliver luxury service at all times, inviting patrons back for a return appointment

Maximise selling during heavy traffic periods; delivering a luxury service

Make appropriate, personalised product and sample recommendations

Have a strong focus on link selling and the recruitment of new patrons

Use confident communication and presentation skills when dealing with patrons. Follow the company’s strategy on counter / in store, such as personalised customer consultations

Assist patrons by finding substitutions for returned merchandise and / or out of stock items

Regularly communicate Retail and KPI achievement updates to line manager

Foster Service Attitude

Creates long-term relationships with patrons and nurtures repeat business

Ensures customer communication standards are met

Completes all necessary steps of customer transactions

Implements customer record system for maximum customer and business benefit

Follow grooming guidelines to promote brand image

Maintain a clean and hygienic work area and adhere to hygiene rules

Share know-how and experience

Work effectively with colleagues in store, in the field and at head office.

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