Internal Communications Manager
Capita plc
England , London
8d ago

Job Title :

Internal Communications Manager

Department / Division : Corporate Communications

Reporting To :

Andrea Marheineke, Head of Group Internal Communications

Location :

London, 30 Berners Street

Date : September 2018

September 2018

This is an interim role (for 6 months), based within the Corporate Communications function at Capita’s group head office, to provide communications support to the many projects and campaigns handled by the Internal Communications team.

A new Corporate Affairs Director has recently been appointed to lead this team Katja Hall joins Capita on 1 October, bringing with her vast experience and expertise from across both the public and private sector.

It is an exciting time for this team and this is a high-profile role - a great opportunity to make a meaningful contribution within a dynamic and diverse organisation.

Capita is the UK’s leading Business Process Outsourcing provider, with over 70,000 employees. It is currently in the early stages of a multi-

year transformation programme that will evolve the business into a world class organisation. One of the key workstreams within this programme is Culture and engagement’ focused on driving a step change in the culture of the organisation, creating a company where everyone is engaged and proud to work.

  • Key communications initiatives underway include : the development of new communication channels such as a digital workplace;
  • supporting the Group HR team with the delivery of their HR2020 vision; coordinating employee communications for the wider transformation programme;
  • working closely with the CEO office and Executive Committee to cascade strategic messaging through the organisation and provide mechanisms for two-

    way engagement with employees to make sure they always have a voice.

    Key responsibilities of the role :

  • Crafting engaging employee communications - developing content for employee updates to be cascaded through the organisation
  • Managing internal communications channels coordinating staff communications, making sure we’re engaging with people in the most effective way
  • Working with divisional and functional communications teams - to make sure communications campaigns resonate with staff across the business
  • Proactive management of company-wide day-to-day news updates - and other content through online and digital communications channels such as the employee intranet (Connections) and Yammer
  • Transformation programme providing communication support to ensure employees are engaged in the journey and bought into change
  • HR2020 vision providing strategic communications support to our People and HR agenda
  • Project management of key employee engagement initiatives such as our employee recognition programme (Celebrating our local heroes) and our CEO Q&A portal Ask Jon’.
  • Person specification

  • Someone experienced in strategic communications, ideally in a large and diverse businessDigital marketing experience, comfortable with using content management systemsExcellent copywriting and content development skills, with strong attention to detail and brand complianceStrong project management skills and ability to multi-
  • task across a number of different projects at any one timeExperience of change communications planning and executionExcellent interpersonal and stakeholder management skillsCollaborative approach to workConfident working with and influencing colleagues at all levelsReliable, self-

    motivated, uses initiative and sees allocated projects through to completionCommercially-mindedGood literacy, numeracy and communications skills

  • Good organisational and time management skills
  • Apply
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